Senior Technical Writer
3 weeks ago
**This is a contracted role until 10/22/24 with the potential to extend based on budgets and headcount. Full benefits are offered during the contract period including Health, Dental, Vision, and Life Insurance.**
We are seeking a skilled Senior Technical Writer to join our team in Pleasanton, CA. The ideal candidate will possess exceptional writing abilities, with a focus on creating content for enterprise software tailored to professional and technical audiences.
Responsibilities:
- Collaborate closely with writers and editors to develop high-quality technical content.
- Research and resolve content issues identified by customers or colleagues, updating relevant topics as necessary.
- Draft, maintain, and edit content for release notes, release publications, and backlog.
- Manage multiple deliverables across various product areas concurrently.
- Prepare content for online delivery, ensuring accessibility and user-friendliness.
- Learn and test product functionality while crafting documentation.
- Review technical information and content prepared by team members for clarity, consistency, and quality.
- Effectively manage time, prioritize tasks, and develop documentation plans using tools like Jira without direct supervision.
- Provide minimal editing of content, maintaining high standards of quality.
- Assist other writers in developing content for publications, adapting to different product areas as needed.
- Align with team and individual goals, setting an example of quality writing, relationship building, and adherence to processes.
- Regularly update managers and leads on project status.
- Utilize appropriate tools, such as Jira, to track work progress.
- Mentor and guide junior writers to enhance their effectiveness.
- Attend alignment meetings, contribute insights, and enrich topics with additional detail.
Requirements:
- Bachelor's degree and at least 6 years of technical writing experience or equivalent.
- Preferred experience implementing or working with enterprise software.
- Strong understanding of the implications across various product areas.
- Expertise in DITA and XML authoring at an advanced level.
- Experience with Software-as-a-Service (SaaS) is highly preferred.
- Demonstrated leadership skills among peers and stakeholders.
- Familiarity with Adobe Experience Manager (AEM) is advantageous.
- Background in human resources, payroll, finance, or higher education is a plus.
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