Tier 1 Support Technician

3 weeks ago

Bristol, United States Optomi Full time

Optomi, in partnership with a global leader in the entertainment and media industry, is seeking an Entry Level Technical Support Analyst to join their growing team in Bristol, CT


Responsibilities:

  • Serve as the main point of contact for handling incidents reported by stakeholders.
  • Efficiently capture incident details through phone call or Slack interviews or monitoring interpretation.
  • Analyze incidents thoroughly to understand their scope and impact. Work tickets, triage, and/or escalate as necessary.
  • Collaborate with technical support teams, engineering, and media specialists to implement enhancements and optimize media delivery.
  • Operate within the ServiceNow, Jira, Confluence, and PagerDuty environments and ensure that procedures around tracking and reporting issues are being followed.
  • Participate actively in incident management processes, documenting and tracking incidents throughout their lifecycle using said procedures.
  • Document solutions, best practices, and troubleshooting procedures to contribute to the knowledge base.
  • Monitor various service-health platforms and stakeholder communication platforms like Slack, DataDog, BigPanda, e-mail, etc.


Qualifications:

  • Bachelors Degree in a related field.
  • Typically has 0-1 years of relevant experience.
  • Ability to work well under pressure and manage priorities with urgent deliverables.
  • Ability to deliver incredibly high-quality results in a heavy multitasking environment.
  • Good communication and interpersonal skills for effective stakeholder and peer interaction.
  • Basic knowledge of incident management processes and best practices.
  • Familiarity with media streaming technologies, platforms, and protocols.


Preferred Qualifications:

  • Experience in working in media streaming, television broadcast, transmission, IT or related fields.
  • Technical background in digital media-related software or media technology support.
  • Excellent problem-solving skills and the ability to work efficiently under pressure.
  • Basic to intermediate computer certification(s) and/or ITIL v3/v4 Foundation Certification.

  • IT Support Technician

    2 weeks ago

    Bristol, Connecticut, United States US Tech Solutions, Inc. Full time

    Contract Duration: 18 Months SHIFT HOURS ARE MANDATORY ü Thursday 12am-6am (Wednesday night) ü Thursday 6pm-6am ü Friday 6pm-6am ü Saturday 6pm-6am Overview: This position is a full-time role based in Bristol, CT, designed for individuals at the entry level with minimal technical experience. Ideal candidates are recent graduates or those with up to...

  • Technical Support Associate

    2 weeks ago

    Bristol, Connecticut, United States US Tech Solutions, Inc. Full time

    Contract Duration: 18 Months Shift Hours: Strict adherence required - Thursday 12am-6am (Wednesday night) - Thursday 6pm-6am - Friday 6pm-6am - Saturday 6pm-6am Overview:This position is a full-time, onsite role with US Tech Solutions, Inc. Ideal candidates are recent graduates or individuals with up to one year of experience in basic support desk...

  • Electrical Engineering Technician

    2 weeks ago

    Bristol, Wisconsin, United States Jobot Full time

    Electrical Engineering Technician Opportunity with an Expanding Industry Leader / $30-$40 per hour based on Experience / Excellent Benefits and Advancement Potential This position is hosted by Jobot. Salary: $30 - $40 per hour About Us: Become part of a company that is dedicated to making a significant impact by providing top-tier specialty products that...

  • Experienced HVAC Technician

    1 week ago

    Bristol, Connecticut, United States James Rybczyk Instant Response Plumbing, Heating, & AC, Inc. Full time

    Job OverviewJames Rybczyk Instant Response Plumbing, Heating, & A/C, Inc. is looking for a qualified S-1 or S-2 HVAC Licensed Technician to become a vital part of our team. In this role, you will be responsible for the installation, maintenance, and repair of heating and air conditioning systems. While the majority of our work is commercial, occasional...

  • Maintenance Technician Lead

    3 weeks ago

    Bristol, United States Shearer's Foods Full time

    You already LOVE us and the SNACKS WE MAKE!Chips, Cookies, Crackers, Wafers, Cheese Curls, Popcorn, Tortilla Chips... yeah, we make them ALL! Shearer's is the company behind all your favorite snack brands.And we know what you re thinking how can I get my hands on some free goodies? Our team members can take home free snacks!Maintenance Lead / Shift...

  • Maintenance Technician

    2 weeks ago

    Bristol, United States ClarkDietrich Full time

    Do you have a strong work ethic and the desire to join an organization that invests in its people through cross-training and development? ClarkDietrich fosters a work-life balance and offers competitive compensation and benefits. Join the ClarkDietrich team by applying to the 2nd Shift Maintenance Technician position at our Bristol, CT location. SUMMARY The...

  • Maintenance Technician Lead

    2 weeks ago

    Bristol, United States Shearer's Foods Full time

    You already LOVE us and the SNACKS WE MAKE! Chips, Cookies, Crackers, Wafers, Cheese Curls, Popcorn, Tortilla Chips... yeah, we make them ALL! Shearer's is the company behind all your favorite snack brands. And we know what you're thinking...how can I get my hands on some free goodies? Our team members can take home free snacks! Maintenance Lead / Shift...

  • Maintenance Technician Lead

    3 weeks ago

    Bristol, United States Shearer's Foods Full time

    You already LOVE us and the SNACKS WE MAKE!Chips, Cookies, Crackers, Wafers, Cheese Curls, Popcorn, Tortilla Chips... yeah, we make them ALL! Shearer's is the company behind all your favorite snack brands.And we know what you re thinking how can I get my hands on some free goodies? Our team members can take home free snacks!Maintenance Lead / Shift...

  • Maintenance Technician Lead

    2 weeks ago

    Bristol, United States Shearer's Foods Full time

    Job DescriptionJob DescriptionYou already LOVE us and the SNACKS WE MAKE!Chips, Cookies, Crackers, Wafers, Cheese Curls, Popcorn, Tortilla Chips... yeah, we make them ALL! Shearer's is the company behind all your favorite snack brands.And we know what you're thinking…how can I get my hands on some free goodies? Our team members can take home free...

  • Maintenance Technician Lead

    3 weeks ago

    Bristol, United States Shearer's Foods Full time

    Job DescriptionJob DescriptionYou already LOVE us and the SNACKS WE MAKE!Chips, Cookies, Crackers, Wafers, Cheese Curls, Popcorn, Tortilla Chips... yeah, we make them ALL! Shearer's is the company behind all your favorite snack brands.And we know what you're thinking…how can I get my hands on some free goodies? Our team members can take home free...

  • COMPOSITE TECHNICIAN

    3 months ago

    Bristol, United States Composite Energy Technologies Inc Full time

    Job DescriptionJob DescriptionComposite Energy Technologies (CET) in Bristol, RI is looking to hire a full-time Composite Technicians to support all aspects of our manufacturing operation. Do you consistently work with precision and attention to detail? Would you like to join an innovative company that provides career development opportunities and a...

  • Electronic Repair Technician

    1 month ago

    Bristol, United States Corserva Full time

    DescriptionWe are looking for a seasoned, hands-on Electronic Repair Technician. Someone with a V1 license and electronics certification would be great. To work on Video Tape Recorders, with a strong electronic and mechanical background and solid AV experience. Great opportunity at a great company! Video Electronic Repair Technician doing VTR – Video Tape...

  • Extrusion Technician

    2 months ago

    Bristol, United States Reschcor Full time

    Job DetailsLevelExperiencedJob LocationReschcor - Bristol, INPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$21.00 - $27.00 HourlyTravel PercentageNoneJob Shift5:45 pm - 6:00 amJob CategoryManufacturingDescriptionWhy join Reschcor? Our culture is built upon relationships, trust, honesty and respect. We value all employee contributions and strive...

  • Maintenance Technician

    3 months ago

    Bristol, United States ClarkDietrich Full time

    Job TitleMaintenance TechnicianRequisition #1596DescriptionDo you have a strong work ethic and the desire to join an organization that invests in its people through cross-training and development? ClarkDietrich fosters a work-life balance and offers competitive compensation and benefits. Join the ClarkDietrich team by applying to the 2nd Shift Maintenance...

  • Extrusion Technician

    3 months ago

    Bristol, United States Reschcor Full time

    Job DetailsLevel Experienced Job Location Reschcor - Bristol, IN Position Type Full Time Education Level High School Salary Range $21.00 - $27.00 Hourly Travel Percentage None Job Shift 5:45 pm - 6:00 am Job Category Manufacturing DescriptionWhy join Reschcor? Our culture is built upon relationships, trust, honesty and respect. We value all employee...

  • Tire Service Technician

    2 days ago

    Bristol, Connecticut, United States Town Fair Tire Full time

    Job Summary:Town Fair Tire is seeking a skilled Tire Technician to join our team. As a Tire Technician at Town Fair Tire, you will be responsible for the dismounting, mounting, and balancing of all tires sold. This is a critical role that requires attention to detail and a commitment to delivering exceptional customer service.Key Responsibilities:Drive a...

  • Diesel Mechanic Technician

    3 weeks ago

    Bristol, United States Ryder System Full time

    Position Description Immediately hiring a Permanent Full Time Senior Level Diesel Technician to support our Truck Fleet at Ryder in Bristol,PA For More Info Call Dawn or Text "Bristol,PA T3" to 401-543-7337 Hear it from a Ryder Technician Employee Here: https://RyderCareers.Video/T3 Technician Positions Pay Each Week Hourly Pay: $29.00...

  • Automotive Technician/Emissions tester

    2 months ago

    Bristol, United States Midas - AMG Enterprises Full time

    Job DescriptionJob DescriptionAutomotive Technician Overview:Thank you for considering Midas to continue your career. We are in need of an experienced, career focused technician. The ability to effectively and accurately diagnose and repair a wide variety of vehicles is a must. A positive attitude and your own tools are also requirements. Emissions tester or...

  • Video Electronic Repair Technician

    2 months ago

    Bristol, United States Corserva Full time

    Job DescriptionJob DescriptionWe are looking for a seasoned, hands-on Electronic Repair Technician.  Someone with a V1 license and electronics certification would be great.  To work on Video Tape Recorders, with a strong electronic and mechanical background and solid AV experience.Great opportunity at a great company!Video Electronic Repair Technician...

  • Quality Assurance Technician

    7 days ago

    Bristol, Tennessee, United States Tri-City Extrusion Inc Full time

    Job OverviewQuality Assurance TechnicianComprehensive Job OverviewTri-City Extrusion, Inc. stands as a premier producer ofAluminum Extrusions catering to both Commercial and Industrial sectors.We are currently seeking a Quality Assurance Technician to join our dynamic team.This role presents an excellent opportunity to engage in our core operations within a...