Field Service Manager

2 months ago

Dallas, United States Corporate Connections LLC Full time

Job Summary:

The Field Services Manager is responsible for overseeing AV and Security Services for the location, including scheduling of the security and AV technicians. This role oversees the performance of both the AV and Security Services teams. This role is measured on both profitability and client satisfaction.


Supervisory Responsibilities:

This position is directly responsible for developing and implementing operational strategies aligned with the overall business strategy for the Field Services team that covers both AV and Security.

Must be able to manage the existing team, but have the ability to evaluate team members at all times to determine continued success as a member of the AV and Security Services teams

Must have strong instincts for hiring the right candidates as new team members, including interviewing, helping with onboarding, coaching/mentoring, and training.

Take proactive action on common and recurring issues and work with technicians to eliminate recurring issues and be a master at handling client escalations

Process incoming AV and Security service requests and determine urgency

Manage on call and after hour schedule for AV and Security

Coordinate with A/R to ascertain credit status of client accounts

Determine billable and warranty status of work orders appropriately and ensure revenue is captured appropriately.

Delegate service tickets to the appropriate tech to ensure completion


Design and recommend products to reduce clients pain points

Remotely access clients’ systems and provide remote support to resolve issues

Proactively monitor clients’ systems

Work with the technicians and others to track and eliminate recurring issues

Schedule and attend project handoffs to signify completion and transition to service

Accurately set completion deadlines and expectations for client

Set up, configure, program, and troubleshoot security networks, control systems, cameras, and NVRs

Review, react, & update daily work orders in job management software

Accurate time clock entries and job costing

Make decisions and be held accountable to time and materials

Client training and customer service.

On call rotation may be required

Local travel to job sites required

Provide training or communication to disseminate pertinent information as required

Fiscal responsibility for all assets assigned and property within the Field Services Manager’s care

Customer service, including the ability to work with high profile and high demand customers

Guardianship and preservation of client confidentiality and network/home security

Adherence to state and federal laws, including adherence to traffic laws

Obtain and maintain security license through Dept of Public Safety per state law

Manage company license and maintain personnel records to me t minimum state requirements

Ensure training and continuing education of all installers under our client's state license per state requirements


Knowledge, Skills/Abilities:

  • Must possess an understanding of all security systems including audio, video, and security, lighting, and integration of all installed brands
  • Must pursue continuing education on all products
  • Must understand basic wiring and connectivity skills as they pertain to low voltage standards
  • Must have strong trouble shooting skills
  • Basic computer skills with the ability to be competent on the house management software
  • Must be able to set up remote monitoring systems and enroll customers in security plans
  • Flexibility to meet customer demands outside of normal working hours


Qualifications

  • High school diploma or GED is required
  • Bachelor’s degree is preferred, but not a requirement
  • Minimum of 7 managing a team of AV and Security technicians in a residential construction environment
  • Proven ability to manage and develop a team
  • Proactive leadership style with communication and problem-solving skills
  • Valid driver’s license, clean driving records, and clear criminal record required
  • Security license or experience is preferred

Physical Requirements:

  • Must be able to lift and carry up to 60 pounds
  • May require standing or stooping for extended periods
  • Ability to work in tight spaces at ladder height

Additional Information

Our client offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings account, flexible spending accounts, 401(k) plan, PTO and holiday pay.

All candidate information will be kept confidential according to EEO guidelines.

  • Field Service Technician

    4 weeks ago

    Dallas, Texas, United States Principal Service Solutions Full time

    As a Field Service Technician with Principal Service Solutions, you will have the opportunity to work with cutting-edge semiconductor equipment in a dynamic and challenging environment.Key Responsibilities:1. Equipment Maintenance and Repair: Perform on-site service and repair of semiconductor processing equipment, ensuring optimal performance and minimal...

  • Field Service Technician

    1 month ago

    Dallas, Texas, United States IQVIA Full time

    Job Description:IQVIA is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, configuring, and troubleshooting automated medication dispensing systems in healthcare settings across the United States.Key Responsibilities:Install and configure hardware and software for...

  • Field Services Leader

    2 weeks ago

    Dallas, United States Koch Full time

    Your Job Masen, a Koch owned and operated environmental IoT services startup, is seeking a Field Services Leader to join our growing team. The Field Services Leader will be responsible for providing leadership, strategic thinking and planning for environmental IOT device installations and maintenance activities. This position requires travel of approximately...

  • Field Service Technician

    5 months ago

    Dallas, United States HumCap, Inc. Full time

    Service frequency (50,60,400Hz) and power conversion (3-phase/single phase) equipment for defense and aerospace or marine products. Troubleshoot, perform, suggest and expedite service requests and duties as assigned, to achieve superior customer satisfaction. Refer possible sales leads to Sales management.Major Duties and ResponsibilitiesReceive and/or...

  • Field Service Installation Specialist

    1 month ago

    Dallas, Texas, United States Peak Technologies Full time

    Job SummaryPeak Technologies is seeking a highly skilled Field Service Installation Specialist to join our team. As a key member of our field services team, you will be responsible for planning, executing, and troubleshooting various on-site engineering assignments, including installations and fault finding for a range of automated systems.Key...

  • Field Service Engineer

    3 weeks ago

    Dallas, United States Snelling ProSearch Full time

    FIELD SERVICE TECHNICIANS & ENGINEERS 60-85% Travel RequiredSnelling Professional Services has 50 years in business and has proven to build world-leading teams for machine tools OEMs and automation companies. One of our best clients is growing their field service team We need Engineers and Technicians who will install, program, and service innovative CNC...

  • Field Service Engineer

    4 weeks ago

    Dallas, United States Snelling ProSearch Full time

    FIELD SERVICE TECHNICIANS & ENGINEERS 60-85% Travel RequiredSnelling Professional Services has 50 years in business and has proven to build world-leading teams for machine tools OEMs and automation companies. One of our best clients is growing their field service team! We need Engineers and Technicians who will install, program, and service innovative CNC...

  • Lead Field Service Representative

    2 days ago

    Dallas, United States Schneider Electric Full time

    Great people make Schneider Electric a great company. Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety...

  • Field Service Engineer

    3 weeks ago

    Dallas, United States Snelling ProSearch Full time

    FIELD SERVICE TECHNICIANS & ENGINEERS 60-85% Travel Required Snelling Professional Services has 50 years in business and has proven to build world-leading teams for machine tools OEMs and automation companies. One of our best clients is growing their field service team We need Engineers and Technicians who will install, program, and service innovative CNC...

  • Field Service Technician

    6 months ago

    Dallas, United States Wagner Spray Tech Full time

    Please complete application at:JOIN THE WAGNER FAMILYThank you for your interest in Wagner. We always have our eyes open for talented people who want to learn, grow and expand their capabilities with Wagner. From start to finish, you'll enjoy a fun and colorful career at Wagner.Wagner is small enough that you matter and large enough for you to make a...

  • Field Nurse Case Manager

    2 weeks ago

    Dallas, United States Pivotal Placement Services Full time

    Field Nurse Case Manager Interested in helping patients navigate our healthcare system more efficiently and effectively for their benefit? Have passion for injured workers? We are hiring a full time, fully benefited Field Case Manager to meet with patients at Physician offices during their recovery process. We are willing to train! If you have a...

  • Field Service Engineer

    4 weeks ago

    Dallas, United States Snelling ProSearch Full time

    FIELD SERVICE TECHNICIANS & ENGINEERS 60-85% Travel Required Snelling Professional Services has 50 years in business and has proven to build world-leading teams for machine tools OEMs and automation companies. One of our best clients is growing their field service team! We need Engineers and Technicians who will install, program, and service innovative CNC...

  • Field Service Engineer

    4 weeks ago

    Dallas, United States Snelling ProSearch Full time

    FIELD SERVICE TECHNICIANS & ENGINEERS 60-85% Travel Required Snelling Professional Services has 50 years in business and has proven to build world-leading teams for machine tools OEMs and automation companies. One of our best clients is growing their field service team! We need Engineers and Technicians who will install, program, and service innovative CNC...

  • Field Operations Manager

    4 weeks ago

    Dallas, United States HKA Enterprises Full time

    Job Title: Field Operations Manager - Concrete Reports To: Project Executive FLSA Status: Exempt Position Overview We are seeking an experienced Field Operations Manager to oversee all concrete field operations nationwide. This pivotal role entails direct supervision over our General Superintendents across various domains, including Place and Finish, Field...

  • Field Operations Manager

    2 months ago

    Dallas, United States HKA Enterprises Full time

    Job Title: Field Operations Manager - ConcreteReports To: Project ExecutiveFLSA Status: ExemptPosition OverviewWe are seeking an experienced Field Operations Manager to oversee all concrete field operations nationwide. This pivotal role entails direct supervision over our General Superintendents across various domains, including Place and Finish, Field...

  • Field Service Engineer

    3 weeks ago

    Dallas, United States Orion Talent Full time

    Description Position Details: •Title: Field Service Technician•Location: Candidates local to the DFW Metroplex or within and hour of a large airport in TX•Compensation: $80-90K + OT & Bonus (up to 6%); Most 1st year Techs make $110-120k•Benefits: 401K, low-cost health insurance, company vehicle, laptop, cell phone, high end tool kit, and...

  • Field Service Engineer

    4 weeks ago

    Dallas, United States Astanza Laser Full time

    Astanza Laser is a cutting-edge medical laser company with a focus on tattoo removal and other aesthetic procedures. The Astanza brand is founded on quality through superior technology and client services. Astanza Laser offers customers a variety of essential training, marketing, and business consulting services grow, and achieve success in the new and...

  • Field Service Engineer

    4 weeks ago

    Dallas, United States Astanza Laser Full time

    Astanza Laser is a cutting-edge medical laser company with a focus on tattoo removal and other aesthetic procedures. The Astanza brand is founded on quality through superior technology and client services. Astanza Laser offers customers a variety of essential training, marketing, and business consulting services grow, and achieve success in the new and...

  • Field Service Designer

    3 weeks ago

    dallas, United States Scout HR Services Full time

    🔧 Now Hiring: Field Service Designer in Dallas, TX 🔧Scout HR is partnering with a major manufacturer of radio broadcast equipment to find a skilled Field Service Designer ready to support critical projects across the U.S. This is an incredible opportunity for experienced drafters who thrive in the field and are looking for a role with purpose.Position...

  • Field Service Designer

    4 weeks ago

    Dallas, United States Scout HR Services Full time

    🔧 Now Hiring: Field Service Designer in Dallas, TX 🔧Scout HR is partnering with a major manufacturer of radio broadcast equipment to find a skilled Field Service Designer ready to support critical projects across the U.S. This is an incredible opportunity for experienced drafters who thrive in the field and are looking for a role with purpose.Position...