POS Temp

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About the Job:

The Point of Sale (POS) Temp is a technical subject matter expert (SME) who supports the store business with technology by providing careful management of daily store hardware requests. They are a liaison with business users on hardware needs and are a critical member of key initiatives by assisting with the successful hardware deployment of IT Projects.

A day in the life, what you’ll be doing:

• Manage the ticketing queue and appropriately prioritize the resolution of store issues and requests
• Responsible for the configuration and setup of store hardware (Registers, Mobile, RFID, Peripherals, etc.), ensuring the hardware is built, packaged and ready for deployment.
• Hardware test and troubleshoot as needed
• Manage the shipment and receipt of store hardware
• Brings awareness to issues and prioritizes workload with their Sr. Store Applications Manager.
• Develops expertise in the store ecosystem in order to become a reliable subject matter expert

If participating on a project

• Communicates status of project to Project Manager, Technical Owner, or Technical Lead who is managing the work.
• Performs unit and system testing before handing over to users for end user testing.
• Configures store hardware and ships out to stores as needed.
• Supports the project through sustainment and hyper care, then maintains ongoing support as needed
• Provide training and documentation to team members to assure a scalable support model

What it takes to Join:

• Pursuing or completed a degree in Business Management, Retail Merchandising, Computer Science, Information Systems, or related technical field is preferred
• 3 months to 2 years’ experience working in information technology doing application analysis, design, development, testing, implementation, or support
• 3 months to 2 years’ working in retail and an in-depth knowledge of the retail business processes is preferred
• Ability to work in a team environment, collaborating with Project managers, technical leads, vendors, business users and leadership.
• Excellent problem solving and analytical skills, including understanding and analysis of data
• Role models leadership behaviors for partners and peers
• The following skills are important to the success of the POS Temp:
• Listening skills - the ability to understand what people say.
• Analytical skills- the ability to critically evaluate the information from multiple sources and breakdown high-level information into details.
• Observational skills - the ability to validate data obtained via other techniques and expose new areas for elicitation.
• Writing skills - the ability to communicate information effectively to customers, managers, and technical staff.
• Organizational skills - the ability to work with the vast array of information gathered during analysis and to cope with rapidly changing information.
• Interpersonal skills - the ability to help set priorities.
• Modeling skills - the ability to represent technical requirement and design information
• Ability to actively participate in meetings with business partners and peers.
• Must be available to work as needed to honor project commitments, meet deadlines, and support assigned business areas (nights and weekends)
• Ability to be flexible to the rapidly changing needs of the department and company.
• Proficient using Microsoft Office products.

Salary Range: $20 - $25/hour

Pac Perks:

• Dog friendly office environment
• On-site Cafe
• On-site Gym
• $1,000 referral incentive program
• Generous associate discount of 30-50% off merchandise online and in-stores
• Competitive long term and short-term incentive program
• Immediate 100% vested 401K contributions and employer match
• Calm Premium access for all employees
• Employee perks throughout the year

Physical Requirements:

The physical demands described here are representative of those that are required by an associate to successfully perform the essential functions of this job.

• While performing the duties of this job, the associate is regularly required to talk or hear. The associate is frequently required to sit; stand; walk; use hands to finger, handle or feel; as well as reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
• Ability to work in open environment with fluctuating temperatures and standard lighting.
• Ability to work on computer and mobile phone for multiple hours; with frequent interruptions.
• Required to travel in elevator or stairwells to attend meetings and engage with associates on multiple floors throughout building.
• Hotel, Airplane, and Car Travel may be required.

Position Type/Expected Hours of Work:

This is a full-time position. As a National Retailer, occasional evening and/or weekend work may be required during periods of high volume. This role operates in a professional office environment and routinely uses standard office equipment.

Other Considerations:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the associate for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to qualified individuals with disabilities to enable them to perform the essential functions of the role.