Client Service Associate

1 month ago

San Francisco, United States TalentLink Solutions Full time

We are a $200M+ financial planning practice in the beautiful San Francisco Financial District. We have recently opened as a fee-only RIA and have the pleasure of supporting over 125 multi-generational households. We have deep relationships with our clients and help them with complex topics like estate planning or trust situations. We build trusted relationships to help change people’s lives for the better and bring families together around shared generational goals. This is an exciting time to join our firm as we discover how to better serve our existing and future clients, with more flexibility, improved technology, and an exciting outlook We have four shared employee values: Clients first, Considerate anticipation of client needs, Prudent stewardship of assets, Transparent and ethical communication. We are a small and close team, who really enjoy working together and it helps that we like to laugh Because we are a tight-knit team, we all work in office 5 days per week.


We are looking for an experienced and versatile Client Service Associate to support our advisors, our clients, and our continued growth. In addition to having a strong working knowledge of industry software, systems and processes, you are exceptionally organized, have amazing attention to detail, and are committed to delivering a smooth and confidence-inspiring experience for our clients with every interaction. Whether it’s completing paperwork and tasks, onboarding new clients, handling service requests, scheduling or preparing for meetings, you tackle it with a service heart and an accuracy and efficiency that can’t be beaten.


You will be instrumental in ensuring our clients receive the highest level of service and support. With your astute industry knowledge, you not only know the differences between accounts such as trusts, IRA vs ROTH, and qualified vs nonqualified, but you also know what steps are needed to process them appropriately. You are tech savvy, an adopter of change, and willing to go above and beyond when it’s needed. You are naturally curious and capable of identifying efficiency gaps and executing on improvement.


ESSENTIAL RESPONSIBILIITES

  • Communicate, process, and follow up with clients on various client service items, including general questions, applications, withdrawal requests, beneficiary changes, etc. following all to completion
  • Coordinate with the advisor and clients to complete and process new account paperwork, transfers, contributions, and keep client accounts in good standing
  • Interface with custodians to complete new account applications and various account maintenance items, process cash and securities transactions, follow up as needed
  • Assume cashiering function with custodians, ensuring accurate and efficient financial transaction processing
  • Update and maintain client status and information within CRM (Salesforce) and all internal systems and reports
  • Prepare, organize, coordinate, and maintain all client paperwork
  • Research and prepare information needed for client meetings; documents, notes, reports, and presentation materials
  • Monitor and streamline workflows for client service and business operations tasks
  • Answer, screen, and route phone calls, assisting client directly or taking messages for other team members as appropriate
  • Deliver superior client service - troubleshoot problems and serve as liaison between Advisor and Client as needed
  • Schedule client meetings, maintain calendar, and coordinate scheduling internally and externally; monitor client meeting frequency
  • Communicate with the custodian (Schwab) and external partners
  • Follow, manage, and monitor task list, effectively prioritizing time-sensitive requests or issues


SKILLS & REQUIREMENTS

  • College graduate highly preferred, or equivalent work experience
  • 2+ years of financial services experience required; ideally in B/D or RIA environment supporting a financial advisor or similar setting
  • A commitment to excellence; detail-oriented, client-focused, and highly organized
  • Tech-savvy and highly proficient in Microsoft Office suite; strong ability to learn and apply new software systems quickly
  • Experience working with Schwab as custodian preferred
  • Superior phone skills; friendly and helpful in all interactions on the phone
  • Excellent interpersonal and communication skills; ability to communicate in a pleasant, tactful and effective manner (both orally and in writing), and to handle difficult, sensitive issues
  • Strong time management skills; ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
  • Proactive team player able to work in a fast-paced environment


In exceptional circumstances, we may consider training someone from outside of our industry as long as you bring a caring and nurturing approach to working with people and you have a demonstrated background working with details.

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