Client Success Manager

4 weeks ago

Westlake Village, United States NINJIO Cybersecurity Awareness Training Full time

About NINJIO


NINJIO is the first of its kind cybersecurity awareness training company. We focus on changing human behavior through engaging learning and technology-driven tools leveraging behavioral science as a foundation. NINJIO is a Private Equity-backed and award-winning SaaS company in the category of Security Awareness Training. Founded in 2015, NINJIO has grown to be a premier provider in its class with offices around the globe and an impressive roster of multi-national enterprise clients.


We are proud to protect many of the largest companies in the world, and their employees, from cyberthreats. With the highest rated product in the industry and a trajectory to grow many times larger than we are today, NINJIO is poised for continued growth and is looking for exceptional people to join the team.


If you are looking to participate in and contribute to rapid growth, be part of the exciting realm of cybersecurity, grow your career by crushing it in your role, and be welcomed into a fun “family” culture of other talented people, then this opportunity may be for you.


Position Description:


We are looking for a Client Success Manager whose main objective is to assist our clients to better understand the full potential of our business and act as a liaison between the client, client support, and operations. You must champion a collaborative culture with different business groups and departments, to improve client support programs and enhance client satisfaction. You are the heartbeat of our relentless client commitment to make companies and individuals “unhackable.”



You will quarterback the client relationship including ongoing financial value creation, escalation, effective oversight of client usage and adoption, execution of account plan activities, building of relationships, service expansion, renewals, contract management, and ensuring a world-class customer-first delivery experience across NINJIO and our relationship with your client.


Essential Functions:



  • Deep dive into each assigned account, learning the business needs of each client.
  • Align with the client’s goals to better guide and service them.
  • Establish long-standing, trusted relationships with clients, and develop open and effective channels of communication.
  • Partner with the Sales team when large growth opportunities arise.
  • Update and assist with internal projects for clients to increase client satisfaction.
  • Advise clients on effective strategies to increase engagement with and usage of NINJIO products and services.
  • Analyze client Cybersecurity goals and maturity to ensure material improvement and efficacy of NINJIO adoption by the client.
  • Encourage revenue growth via upsell & cross-sell activities with a focus on client lifetime value and high levels of client satisfaction.


Experience:


  • Bachelor’s degree or equivalent experience required.
  • 3-5 years of experience in a customer service or related role (SaaS preferred).
  • Proficiency with Microsoft Office.
  • Hubspot CRM or similar experience (preferred).


Skills and Abilities:


  • Mapping client success journeys and establishing progress milestones.
  • Proactive account management including QBR’s and Best Practice demos.
  • Ability to generate and understand reports tied to client KPI’s.
  • Ability to implement a client success playbook.
  • Leadership and problem-solving skills – you are your client’s consultant and trusted advisor.
  • Have a passion for service and a desire to see your clients succeed.
  • Attentive, able to respond to customer needs- you are self-driven and can multi-task.
  • Must be detail oriented and organized.
  • Ability to communicate professionally as a representative of NINJIO in support of our clients.
  • Excellent work ethic and mindset of doing whatever it takes to get the job done.
  • High integrity, with a collaborative approach to problem-solving.
  • Self-motivated and desire to grow in your career.
  • Intellectual curiosity and high ambition.


Required Competencies:


  • Excellent Communication (Written and Verbal)
  • Problem Solving
  • Relationship Building
  • Revenue Focused


Benefits You Will Receive:


  • Health Insurance subsidy for you and your dependents
  • 401K
  • Paid Time Off
  • Free snacks and drinks
  • Company paid lunch
  • Casual office
  • Free parking


Pay Range: $25-30


Supplemental Pay: Lucrative NINJIO incentive plan tied to renewal and upsell and OTE 2x base.


This role will be mainly in our Westlake Village, CA office. We do offer hybrid work options if applicable to the role.

  • Client Success Manager

    1 month ago

    Westlake Village, United States NINJIO Cybersecurity Awareness Training Full time

    About NINJIONINJIO is the first of its kind cybersecurity awareness training company. We focus on changing human behavior through engaging learning and technology-driven tools leveraging behavioral science as a foundation. NINJIO is a Private Equity-backed and award-winning SaaS company in the category of Security Awareness Training. Founded in 2015, NINJIO...

  • Senior Client Success Manager

    1 month ago

    Greenwood Village, United States A2Z Sync Full time

    We're growing again and need a Senior Client Success Manager to join our team!A2Z Sync is a disruptor in the automotive industry-transforming the sales process into a transparent experience for customers and providing the tools necessary for dealers to transact.Overview As a Senior Client Success Manager you are responsible for maximizing client success with...

  • Client Associate

    2 weeks ago

    Westlake Village, United States Waypoint Private Wealth Management Full time

    *Job Position: *Client Associat *Position type:* Full-Time *Pay ran :* $55,000 to $70,000 depending licensin - nd exp - ence *Location - Full-time in - ffice Waypoint Priva - Wealth Management i a boutiq - firm providing m generational private - alth management and planning services. These include providing fluent and ultra high-ne worth clients with...

  • Client Service Manager

    1 month ago

    Westlake, United States Charles Schwab Full time

    Position Type: Regular Your opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.Schwab Stock Plan Services (SPS) provides a variety of solutions to large, publicly traded companies for the...

  • Client Services Associate

    1 week ago

    Westlake Village, United States FMB Wealth Management Full time

    Job Overview: We are seeking a Client Services Associate team member who is excited at the prospect of contributing to the growth and success of our business. If your goal is to work in the financial services industry and you are looking for career development opportunities, we would like to speak with you. We are a Registered Investment Advisor (RIA)...

  • Client Services Coordinator

    6 hours ago

    Westlake Village, United States Ameriprise Financial Services, Inc. Full time

    Below is a list of the responsibilities and expectations of the Client Service Coordinator for EPIC Wealth Partners, a private wealth advisory practice of Ameriprise Financial. This list is in no particular order and may not be inclusive of all duties and additional duties may be added at any time. Creation of all new clients within the Ameriprise system and...

  • Client Services Coordinator

    2 weeks ago

    Westlake Village, United States Ameriprise Financial Services, Inc. Full time

    Below is a list of the responsibilities and expectations of the Client Service Coordinator for EPIC Wealth Partners, a private wealth advisory practice of Ameriprise Financial. This list is in no particular order and may not be inclusive of all duties and additional duties may be added at any time. Creation of all new clients within the Ameriprise system...

  • Client Services Coordinator

    2 days ago

    Westlake Village, United States Ameriprise Financial Services, Inc. Full time

    Below is a list of the responsibilities and expectations of the Client Service Coordinator for EPIC Wealth Partners, a private wealth advisory practice of Ameriprise Financial. This list is in no particular order and may not be inclusive of all duties and additional duties may be added at any time. Ø Creation of all new clients within the Ameriprise system...

  • Client Services Coordinator

    2 weeks ago

    Westlake Village, United States Ameriprise Financial Services, Inc. Full time

    Below is a list of the responsibilities and expectations of the Client Service Coordinator for EPIC Wealth Partners, a private wealth advisory practice of Ameriprise Financial. This list is in no particular order and may not be inclusive of all duties and additional duties may be added at any time.Ø Creation of all new clients within the Ameriprise system...

  • Client Services Coordinator

    3 weeks ago

    Westlake Village, United States Ameriprise Financial Services, LLC Full time

    Below is a list of the responsibilities and expectations of the Client Service Coordinator for EPIC Wealth Partners, a private wealth advisory practice of Ameriprise Financial. This list is in no particular order and may not be inclusive of all duties and additional duties may be added at any time.Ø Creation of all new clients within the Ameriprise system...

  • Client Service Coordinator

    4 weeks ago

    Westlake Village, United States Ameriprise Financial Full time

    Below is a list of the responsibilities and expectations of the Client Service Coordinator for EPIC Wealth Partners, a private wealth advisory practice of Ameriprise Financial. This list is in no particular order and may not be inclusive of all duties and additional duties may be added at any time. - Creation of all new clients within the Ameriprise system...

  • Tax Manager

    1 month ago

    Westlake Village, United States Holthouse Carlin & Van Trigt LLP Full time

    Focus. Clarity. Commitment. HCVT is a highly specialized professional services firm providing tax, audit, business management, mergers and acquisitions, and advisory services to private and public companies, business owners, high net worth individuals, and family offices across select industry niches. At HCVT, we are different. We are a team driven by our...

  • Tax Manager

    2 weeks ago

    Westlake Village, California, United States HCVT Full time

    Focus. Clarity. Commitment. HCVT is a highly specialized professional services firm providing tax, audit, business management, mergers and acquisitions, and advisory services to private and public companies, business owners, high net worth individuals, and family offices across select industry niches.At HCVT, we are different. We are a team driven by our...

  • Commercial Director

    4 weeks ago

    Westlake, United States Client Opportunities Full time

    Job Description Job Description Description: Corrigan Krause is currently assisting one of their clients, based in Twinsburg, OH, in the search for a Commercial Director. Our client is a fast-growing, entrepreneurial supplier of custom window treatments to retailers and wholesalers across North America with an unrivalled reputation for customer service and a...

  • Commercial Director

    1 month ago

    Westlake, United States Client Opportunities Full time

    Job DescriptionJob DescriptionDescription:Corrigan Krause is currently assisting one of their clients, based in Twinsburg, OH, in the search for a Commercial Director. Our client is a fast-growing, entrepreneurial supplier of custom window treatments to retailers and wholesalers across North America with an unrivalled reputation for customer service and a...

  • Supervisor, Client Services

    1 month ago

    Westlake, United States Equity Trust Full time

    JOB OVERVIEW The Supervisor, Client Services supervises the activities and assists in the day-to-day operations of the call center. Develops and evaluates a team of Client Service Representatives and Team Lead(s). RESPONSIBILITIES & DUTIES * Follows the guidelines set forth in the Equity Trust Service Philosophy * Plans, directs, manages, and evaluates...

  • Tax Manager

    4 weeks ago

    Westlake Village, United States Holthouse Carlin & Van Trigt LLP Full time

    Focus. Clarity. Commitment. HCVT is a highly specialized professional services firm providing tax, audit, business management, mergers and acquisitions, and advisory services to private and public companies, business owners, high net worth individuals, and family offices across select industry niches. At HCVT, we are different. We are a team driven by our...

  • Tax Manager

    3 days ago

    Westlake Village, United States Holthouse Carlin & Van Trigt Full time

    Westlake Village, CATax /Full-time/ HybridFocus. Clarity. Commitment.HCVT is a highly specialized professional services firm providing tax, audit, business management, mergers and acquisitions, and advisory services to private and public companies, business owners, high net worth individuals, and family offices across select industry niches.At HCVT, we are...

  • Tax Manager

    5 days ago

    Westlake Village, United States Holthouse Carlin & Van Trigt Full time

    Westlake Village, CATax /Full-time/ HybridFocus. Clarity. Commitment.HCVT is a highly specialized professional services firm providing tax, audit, business management, mergers and acquisitions, and advisory services to private and public companies, business owners, high net worth individuals, and family offices across select industry niches.At HCVT, we are...

  • Financial Accounting Analyst

    4 weeks ago

    Westlake, United States Client Opportunities Full time

    Job DescriptionJob DescriptionDescription:Corrigan Krause is currently assisting their client in the search for a full-time, direct hire Financial Accounting Analyst. Our client is a niche industry manufacturer who has been in business for 35 years and has become an industry leader with products that are made fully in the U.S.A. The goal of the Financial...