Production & Fulfillment Specialist

1 month ago

Dallas, United States Read Between The Lines® Full time

An RBTL® Production & Fulfillment Specialist possesses a true love for product creation, organization and bringing people joy They excel at multi-tasking, work well as part of a team, have wonderful attention to detail and are passionate about our products and services. 


What It’s All About 

  • Assembling and packaging our products (including paper goods, apparel and more) with care. Does a pretty package on your doorstep make your day? Would a perfectly folded sweatshirt make you smile inside? Can a perfect gift wrap give you goose bumps? Right on 
  • Mixing and pouring candles and fragrance diffusers with accuracy and care (fragrance is both recipe and science : )
  • Developing and testing new products
  • Communicating with current and potential vendors; requesting product samples 
  • Ordering and maintaining supplies for production within allotted budgets 
  • Ordering and maintaining inventory of store and studio supplies
  • Managing physical product inventory, rectifying discrepancies and communicating reorder needs to team
  • Overseeing organization of studio and off-site storage unit
  • Researching and implementing processes to increase efficiency, quality and profitability
  • Fulfilling retail and wholesale orders with a sense of urgency and great care, so that a customer’s order and unboxing experiences are always joyful
  • Communicating professionally and warmly with our clients via phone and email, typically in assisting with order follow-ups
  • Representing our company’s values in all interactions with our internal team, external clients and vendor partners
  • Supporting the sales floor team as needed by providing a warm and personal customer experience, sharing product knowledge and providing gift wrap services
  • Taking excellent care of our customers and your fellow Team members via respect, friendliness, thoughtful communication, presuming the best, showing empathy and encouragement
  • Straightening and restocking the sales floor throughout the day
  • Assisting with opening and closing procedures


 What It Takes to be Successful (and have fun doing it) 

  • A happy, optimistic outlook on life and can-do spirit - your workspace is in the hub of our studio and is customer-facing, so your mindset, upbeat personality and kindness refresh and bless all of us
  • Be comfortable working before the public (both your desk and the candle pouring table are in front of a large window that looks into the store - it’s imperative you feel joy in your work and are comfortable smiling at strangers young and old who may watch your work for a moment, fascinated by what you’re doing and creating, and in seeing a small business in action)
  • Creativity - a love for making things (and making them better/smarter)
  • A love for home fragrance (and fragrance in general)
  • A discerning taste and interest in developing new fragrances and stand-out, must-have products
  • Excellent communication skills - verbal (in-person, phone, Zoom) and written
  • A passion for detail and high quality (a healthy kind of OCD : )
  • A love for researching solutions, and reasonable comfort with presenting your ideas
  • Experience in brick-and-mortar retail customer service is preferred - you’ll be helping out on the sales floor from time to time (particularly during peak seasons), and serving customers with your incredible product knowledge and warm spirit must sound like a fun proposition
  • Online retail experience is a plus, however, not necessary
  • Ability to work a flexible schedule, including frequent weekends
  • Ability to stand for prolonged periods of time and effectively maneuver around our shop and studio; this may include repetitive bending, climbing, twisting and lifting of up to 50 pounds


 Benefits 

  • Medical (choice of HMO or PPO), dental and vision insurance - we pay 1/2 of premiums
  • Three weeks annual Paid Time Off (PTO) - b/c personal time is personal - and important : )
  • Seven paid holidays - so make merry
  • Fab employee discount


 Interested in learning more? Alright, alright, alright : )Please email your cover letter and resume to: careers@readbetweenthelines.com, and be sure to include the position for which you are applying in the subject line of your email. We look forward to hearing from you

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