Manufacturing Customer Support Representative
3 weeks ago
TITLE: Manufacturing Service RepresentativeLOCATION: Kent, WATYPE: Permanent, Direct HirePAY: $85K - $95K + DOEBENEFITS: Medical, vision, and dental insurance, 401K, parental leave, disability insurance, commuter benefits and moreROLE & RESPONSIBILITIESThe Manufacturing Service Representative provides technical support, working directly with customers to resolve their application and product issues. An important part of their job is to identify opportunities for Aftermarket Services, including parts, services, and upgrades and evaluate our ability to deliver and ensure they address the customer needs effectively.Handle customer inquiries and resolve equipment issues effectively and efficiently to ensure quick resolution and customer satisfactionManage the repair or replacement of defective products, ensuring that all services meet quality standards and regulatory requirementsDevelop strong relationships with customers to identify opportunities for Aftermarket Services, including parts, services, and upgradesEvaluate our ability to deliver the identified service opportunities and ensure they address the customer needs effectivelyWork closely with Operations, Sales, and Logistics departments to ensure product availability and timely delivery of servicesSchedule Field Service Technicians for start-up, commissioning, training, or warranty service, and ensure timely preparation, distribution, and filing of field service reports.Assist in training of distributors and end users and support new product rollouts to ensure effective usage of our equipment.Monitor and report on the performance of Aftermarket servicesESSENTIAL QUALIFICATIONS2 or more years of experience in field service, maintenance, or technical support— mechanical, electrical, or similarExperience troubleshooting on the phone and in the plantAbility to resolve issues and handle customer complaints professionally.Understanding of what a good customer experience looks like.Excellent communication skills to facilitate clear and concise discussions with team members, other departments, and external customers.Proficiency in using diagnostic tools, software, and equipment related to the industryBONUS QUALIFICATIONSExperience troubleshooting vaporizers, gas systems, PLCs, or instrument controlsAssociate’s or tech certificateWHY AVERRO?Averro is a Veteran-Owned organization dedicated to delivering innovative talent solutions, business consulting, and technology services that propel businesses and careers forward. We live by our ethos: Be Curious | Build Trust | Empower Each Other. These values show in our commitment to client satisfaction, timely support, and unmatched consultant care. Our Aim – Your Ascent.Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. View our privacy policy here: https://www.averro.com/legal/privacy-policy
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Manufacturing Customer Support Representative
3 weeks ago
Kent, United States Averro Full timeTITLE: Manufacturing Service RepresentativeLOCATION: Kent, WATYPE: Permanent, Direct HirePAY: $85K - $95K + DOEBENEFITS: Medical, vision, and dental insurance, 401K, parental leave, disability insurance, commuter benefits and more!ROLE & RESPONSIBILITIESThe Manufacturing Service Representative provides technical support, working directly with customers to...
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Kent, WA, United States WESCO International Full timeAs a Senior Customer Service Representative, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customize Customer Service Representative, Customer Service, Representative, Senior, Manufacturing, Retail
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Senior Customer Service Representative
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Kent, WA, United States WESCO International Full timeAs a Senior Customer Service Representative, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customize Customer Service Representative, Customer Service, Representative, Senior, Manufacturing, Retail
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Senior Customer Service Representative
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Kent, WA, United States WESCO International Full timeAs a Senior Customer Service Representative, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customize Customer Service Representative, Customer Service, Representative, Senior, Manufacturing, Retail
