Product Owner IV- Customer Applications

2 months ago

Pittsburgh, United States Duquesne Light Company Full time

Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania.


Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team




The Product Owner works within the agile process and holds authority for decisions regarding priority, business value, and functionality for all the work done by the Agile development team. The Product Owner possesses an in-depth knowledge of goals and desired objectives of the project.


The Customer Product Owner: Manages, prioritizes and grooms the product backlog for the Customer business unit, which includes Customer Experience, Contact Center, Billing, Credit & Collections, and Regulatory. Develops a deep understanding of customer business processes, Oracle Energy and Water Application capabilities, integrations and functionalities within Duquesne Light Company (DLC) web & mobile, plus third-party vendors supporting customer activities. Works closely with the development teams across multiple mediums to ensure they have a thorough understanding of the backlog, Azure DevOps and agile processes.



Location: Hybrid (see below), downtown Pittsburgh, Pennsylvania



Responsibilities

Liaison & Communication

  • Represents, interfaces with and engages the business user.
  • Acts as a fully integrated team member.
  • Uses clear goals to communicate the project vision at the beginning of every release and sprint so that the team understands and is equipped to realize it.
  • Makes business decisions and clearly communicates requirements through epics and stories so they are understood.
  • Communicates status outside the team.

Development

  • Creates, maintains, prioritizes, and sequences the product backlog based on business value or ROI.
  • Creates user stories and acceptance tests from themes and features granular enough for a single sprint.
  • Prioritizes user stories by business value.
  • Provides rapid feedback.

Application Support

  • Develops and maintains standards for testing and progress visibility
  • Provides progress reporting.
  • Assists as needed with backlog maintenance.
  • Assists with internal and external communication, improving transparency, and radiating information.
  • Assists with prioritization and resolution of defects / bugs.
  • Storm roles as appropriate to their role and skillset.


Education and Experience Requirements

  • Bachelor’s degree in computer science, information technology, or a related field
  • Five (5+) or more years related experience
  • Advanced degrees and/or relevant certifications such as Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), PMI-ACP, ICP-APO, etc. preferred.


Skills and Abilities Utilized in this Role Include

  • Understanding of agile software development methodologies, values, and procedures.
  • Thorough understanding of the software development lifecycle.
  • In-depth knowledge of testing practices and techniques.
  • Understanding of organization’s development platform and languages.
  • Ability to understand technical issues.



EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.

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