Field Service Engineer II

4 weeks ago

Rio Rancho, United States Insight Global Full time

Required Skills and Experience *

Qualifications / Education / Skills and Experience:

1. This position requires an associate degree or bachelor’s degree in a related engineering field plus two (2) years

of experience or up to four (4) years of experience installing/repairing semiconductor/electronic production

equipment.

2. Advanced electromechanical troubleshooting skills.

3. Knowledge of quality improvement process methods and terminology.

4. Ability to identify and solve advanced process-related system problems.

5. Ability to communicate and demonstrate professional conduct with all levels of customers, management, and

coworkers.

6. Must have advanced PC skills (Windows, MSOffice suite).

7. Kepner-Tregoe Problem Solving and Decision Making training, preferred


Job Description *

Summary:

This position entails the installation, service, troubleshooting and repair of complex electronic and

electromechanical equipment, site service, field process applications, and qualifications. In addition, the position is

accountable for being able to operate as an independent “product expert” on select EVG product lines. Capable of

assisting in the implementation of detailed, complex customer installation plans for reliability, process qualification,

and sign-off. Training customer personnel on advanced equipment operation, maintenance procedures and

process related operations. Provides onsite technical support for development and implementation of equipment

and process applications. Trains other Field Service Engineers on specific product lines.

Essential Duties and Responsibilities:

To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily.

The requirements listed below are representative of the knowledge, skill and/or ability required.

1. Provides professional and courteous service to customers with a primary goal of complete customer

satisfaction.

2. Assists customers and other personnel in identifying and repairing equipment related process problems.

3. Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of

equipment.

4. Performs start-up, warranty, paid service, and service contract activities. Performs hardware set-up on

specified systems within established time frames.

5. Keeps Management informed of down situations. Documents, logs, and reports activities as required.

6. Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process

problems on equipment, facilities, or wafers.

7. Participates in local customer meetings and communicates orally with customers in face-to-face, one-on-one

settings, group settings and communicates professionally by email and telephone, as needed.

8. Prepares and submits all required paperwork on a timely, routine basis.

9. Maintains all assigned equipment logs and records promptly and thoroughly.

10. Records activities clearly in written pass down and communicates clearly face to face when handing work off to

oncoming shift.

11. Complies with all OSHA and Customer Safety requirements. Stays current all prescribed and recurrent training

courses for EVG and Customer to maintain uninterrupted access to customer site.

12. Works overtime and/or travel on short notice, including unscheduled callouts from home and other shifts, as

needed.

13. Must be able to travel domestically and internationally overnight, as needed, up to 20% of the time. Must

possess a valid passport.

14. This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable

of operating the vehicles safely, possess a valid driver’s license and have acceptable driving privileges.

15. Trains other Field Service Engineers on specific product lines and company software (timecards, expense

reporting, drawings, parts)

16. Assists and completes onsite equipment installations or complex retrofits on equipment and obtains Final

Acceptance by the customer.

17. Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment

running properly and efficiently to enhance customer satisfaction.

18. Other duties, as assigned.

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