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Business Intelligence Administrator

3 months ago

Chicago, United States Insight Global Full time

Must Haves:

6+ years of experience in business intelligence and analytics

4+ years of experience in a system administrator role – install, configure, administrate, support, troubleshoot

Proficiency with AWS services like EC2, Route53, ALB and security groups

Expertise in upgrading BI applications like Tableau, Cognos and Alteryx as part of platform modernization


Pluses:

Experience with data warehousing platforms (Snowflake, Redshift or similar)


Day to Day:

As a BI Platform engineer troubleshoot user access, generate monthly metrics for data analytics applications, and develop audit dashboards for auditing applications and report usage. Handle daily user provisioning requests and troubleshoot access issues for BI applications.


Server Maintenance and Health Checks: Perform monthly server patching and regular health checks for Cognos, Tableau, Power BI, Thoughtspot and Alteryx servers. Coordinate change tickets and approvals for production changes and deployments on a weekly/monthly basis. Handle daily incidents and request tickets for BI tools, ensuring timely resolution and documentation in ServiceNow. Support onboarding of new applications for access to BI tools and provide daily support for application issues. Communicate scheduled and unscheduled maintenance activities to stakeholders and provide timely notifications.


- Meets with business analysts and customers to define requirements.

- Prioritizes tasks within project team members and provides effort estimates.

- Develop automation scripts for monitoring and cleanup activities

- Ability to Install Drivers

- Knowledge of SSO, SAML, SSL, IIS, Azure AD, Groups, and Roles

- Experience with JIRA and Service now.

- Excellent Communication.

- Independently working with vendors for troubleshooting issues.