Current jobs related to Help Desk Analyst - Enon - Compunnel Inc.

  • Help Desk Specialist

    3 weeks ago

    Enon, Ohio, United States Motion Recruitment Full time

    Support Specialist OpportunityMotion Recruitment is seeking a highly organized and detail-oriented Support Specialist to join our team on a 9-month contract in Enon, OH. This role involves supporting the Senior Scheduler, assisting with scheduling in-store coaches, kickoff meetings, and other operations for administrative and field training activities.Key...

  • Technical Support Specialist

    4 weeks ago

    Enon, United States The Intersect Group Full time

    Job Description: Providing white glove service after implementation of a large conversion project. Providing customer service, basic technical support, troubleshooting, marketing material, password resets etc. Will also be working in ServiceNow grabbing requests from oldest to newestRequirements: Customer serviceProblem solvingEntry level IT ExpNice To...

  • Technical Support Specialist

    4 weeks ago

    Enon, United States The Intersect Group Full time

    Job Description: Providing white glove service after implementation of a large conversion project. Providing customer service, basic technical support, troubleshooting, marketing material, password resets etc. Will also be working in ServiceNow grabbing requests from oldest to newestRequirements: Customer serviceProblem solvingEntry level IT ExpNice To...

  • Technical Support Specialist

    3 weeks ago

    Enon, Ohio, United States The Intersect Group Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at The Intersect Group. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide white glove service to clients after...

  • Technical Support Specialist

    1 month ago

    Enon, United States Motion Recruitment Partners, LLC Full time

    Our client is seeking a Technical Support Specialist for a 12-month contract in Enon, OH. You will be working an onsite schedule. Contract Duration: 12 Months Required Skills & Experience Associate degree in Computer Networking or 2 years of related experience Specialized training in network communication, PC architecture and application support Complete...

  • Technical Support Specialist

    4 days ago

    Enon, United States The Intersect Group Full time

    The Intersect Group is partnered with our client in Enon, OH, to find Technical Support Specialists. The contract will be 8 to 12 months long and could be extended after that. At least 3 weeks of training will be included when you start. We are looking for someone who can offer great customer service. Our client will move quickly and conduct a one-on-one...

  • Technical Support Specialist

    4 weeks ago

    Enon, United States OscarMike Full time

    Description Technical Support Specialist Direct Hire 1099 or W2 only. This role is onsite in Enon, OH. [11228] Requirements Responsibilities and Duties:Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications Manages simultaneous connections to multiple stores and pieces of equipment;...

  • Technical Support Specialist

    1 month ago

    Enon, United States Motion Recruitment Partners LLC Full time

    Technical Support Specialist Enon, OH Onsite Contract $20/hr - $23/hr Our client is seeking a Technical Support Specialist for a 12-month contract in Enon, OH. You will be working an onsite schedule. Contract Duration: 12 Months Required Skills & Experience Associate degree in Computer Networking or 2 years of related experience Specialized training...

  • Technical Support Specialist

    3 weeks ago

    Enon, Ohio, United States The Intersect Group Full time

    Job Title: Technical Support SpecialistThe Intersect Group is seeking a skilled Technical Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for providing technical assistance to clients, troubleshooting issues, and ensuring the smooth operation of store networks and equipment.Key Responsibilities:Provide...

  • Technical Support Specialist

    4 weeks ago

    Enon, United States Motion Recruitment Full time

    Our client is seeking a Technical Support Specialist for a 12-month contract in Enon, OH. You will be working an onsite schedule. Contract Duration: 12 Months Required Skills & Experience Associate degree in Computer Networking or 2 years of related experience Specialized training in network communication, PC architecture and application support ...

  • Technical Support Specialist

    3 weeks ago

    Enon, Ohio, United States Motion Recruitment Partners LLC Full time

    Job Title: Technical Support SpecialistJob Type: ContractLocation: Enon, OHJob Description:Job SummaryMotion Recruitment Partners LLC is seeking a Technical Support Specialist for a 12-month contract in Enon, OH. The successful candidate will work an onsite schedule and be responsible for providing technical support for hardware, software, store networks,...

  • Technical Support Specialist

    4 weeks ago

    Enon, United States The Intersect Group Full time

    A client of The Intersect Group is seeking a Technical Support Specialist to add to their team. This individual will be These specialists are providing customer service, basic technical support, troubleshooting, marketing material, password resets etc. They will be split between phone calls and working in ServiceNow handling ticketing requests.Duties: Uses...

  • Tech Support Specialist

    3 months ago

    Enon, United States The Intersect Group Full time

    Technical Support SpecialistDuties:• Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications• Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority• Monitors the severity of data...

  • Technical Support Specialist

    3 months ago

    Enon, United States The Intersect Group Full time

    A client of The Intersect Group is seeking a Technical Support Specialist to add to their team. This individual will be These specialists are providing customer service, basic technical support, troubleshooting, marketing material, password resets etc. They will be split between phone calls and working in ServiceNow handling ticketing requests.Duties:•...

  • Tech Support Specialist

    4 weeks ago

    Enon, United States The Intersect Group Full time

    Technical Support SpecialistDuties: Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority Monitors the severity of data packet loss...

  • Technical Support Specialist

    4 weeks ago

    Enon, United States The Intersect Group Full time

    A client of The Intersect Group is seeking a Technical Support Specialist to add to their team. This individual will be These specialists are providing customer service, basic technical support, troubleshooting, marketing material, password resets etc. They will be split between phone calls and working in ServiceNow handling ticketing requests.Duties:•...

  • Technical Support Specialist

    3 months ago

    Enon, United States The Intersect Group Full time

    A client of The Intersect Group is seeking a Technical Support Specialist to add to their team. This individual will be These specialists are providing customer service, basic technical support, troubleshooting, marketing material, password resets etc. They will be split between phone calls and working in ServiceNow handling ticketing requests.Duties:•...

  • Tech Support Specialist

    4 weeks ago

    Enon, United States The Intersect Group Full time

    Technical Support SpecialistDuties:• Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications• Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority• Monitors the severity of data...

  • Tech Support Specialist

    3 months ago

    Enon, United States The Intersect Group Full time

    Technical Support SpecialistDuties:• Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications• Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority• Monitors the severity of data...

  • Technical Support Specialist

    2 weeks ago

    Enon, Ohio, United States Motion Recruitment Partners LLC Full time

    Job Title: Technical Support SpecialistAbout the Role: We are seeking a skilled Technical Support Specialist to join our team at Motion Recruitment Partners LLC. As a Technical Support Specialist, you will be responsible for providing technical support for hardware, software, store networks, and applications. Key Responsibilities: Use remote tools and cloud...

Help Desk Analyst

2 months ago

Enon, United States Compunnel Inc. Full time

Job Description:

  • Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications
  • Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority
  • Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
  • Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications
  • Determines the best course of action to improve performance and efficiency of store systems, equipment and applications
  • Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
  • Understands and completes proper processes when installing software
  • Directs field personnel in installing new equipment that is going on the store network
  • Configures and upgrades software on newly installed devices
  • Implements software changes for fuel dispensers and fuel tanks
  • Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras
  • Provides troubleshooting by using remote tools connected to other legacy networks
  • Manages multiple tickets and works them in order of emergency to lowest priority
  • Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems
  • Reads, interprets and follows procedures described in the internal knowledge base
  • Provides documentation for knowledge base articles
  • Works with third-party help desk vendors as applicable
  • Maintains inventories and orders parts as needed
  • Provides phone support as needed
  • Attends training classes as required to stay current with new equipment troubleshooting procedures and technology
  • Initiates timely communication of critical events to Store Support Team Leads
  • Completes other duties, including special projects, as assigned by Management

Education Requirements:

  • Associate degree in Computer Networking or 2 years of related experience
  • Specialized training in network communication, PC architecture and application support

Experience Requirements:

  • Prior help desk experience preferred

Skill Requirements:

  • Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices
  • Knowledge of non-standard equipment that is not connected to the Speedway network
  • Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made
  • Ability to research and resolve issues
  • Capable of working in a fast-paced environment
  • Excellent verbal communication skills and the ability to explain technical information in layman’s terms
  • Well organized with the ability to work under pressure and meet tight deadlines
  • Excellent understanding of intra-department functions and operations
  • Ability to perform repeated bending, standing and reaching
  • Ability to occasionally lift up to 40 pounds
  • Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department