Medicaid Support Specialist

2 weeks ago


Menands, United States ALTA IT Services, LLC Full time

ALTA IT is hiring for a Medicaid Support specialist. The individual will support a fortune 100 company in the federal space. This is a great entry-level opportunity to put on your resume.

You will be answering inbound phone calls from Medicaid Providers for billing or enrollment. Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.


Pay $18/HR

USC/Greencard

Hybrid - 2 days a month in office

Riverview Center, Menands, NY


Essential Job Functions

• Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

• Places outbound customer service or customer satisfaction calls, as required by client.

• Completes call guides; gathers and verifies required information.

• Attends telephone skills and program information training sessions; adheres to established levels of service.

• Adheres to established customer service and documentation standards within required time frames.

• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

• Performs clerical or administrative duties as assigned.


Basic Qualifications

• High school diploma or G.E.D.

• Zero or more years of customer service or other telephone experience

•Experience working with fax machines, computer software, and telephone technology



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