Inside Sales Representative

Position Summary:

Services existing customers, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Answers phone calls efficiently and effectively in order to meet customer satisfaction.

Position Responsibilities:

• Understanding customer needs and requirements and provide relevant solutions
• Understand and meet/exceed customer expectations
• Sourcing current and new sales opportunities through inbound lead follow-up and outbound calls and emails
• Routing qualified opportunities to the appropriate channels for further development and account set-up
• Understand the off-road industry and competitors
• Communicate with customers via phone, email, fax
• Ensure proper attention to every customer
• Analyze the choices and financial capacities of every customer and suggest suitable products
• They offer different alternatives to customers in their preferred choice of product
• Demonstrate the methods of using products and resolve customer queries
• Establish friendly relations with customers and maintain ongoing relations with the customers

Specific Knowledge, Skills or Abilities Required:

• Strong phone presence and excellent listening skills are a must
• Strong organizational skills.
• Ability to multi-task, prioritize and manage time effectively
• Must be able to follow deadlines and work under pressure.
• Meticulous attention to detail and accuracy in customer orders/requests.
• Ability to meet and establish deadlines.
• Flexibility and the ability to thrive in a fast-paced environment.
• Intermediate to advanced MS Office expertise (emphasis on Excel).

Competencies:

• Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
• Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
• Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
• Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
• Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
• Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.

Position Qualifications:

Education:

HS diploma or equivalent

Experience:

1+ years of inside sales experience

Oracle experience is a plus

Understanding of suspension is a plus

Work Environment and Physical Requirements:

Office environment

Ability to sit for long periods of time

Focused period of time working on computer and telephone