Scheduling Coordinator

3 weeks ago

Hazleton, United States CEI Full time

Job at a Glance:

  • Location: Hazleton, PA
  • Type: 12-month contract
  • Schedule: Hybrid onsite


Join our dynamic team as a Customer Support and Scheduling Coordinator, where you'll play a pivotal role in ensuring seamless communication between our customers and operational teams. This position is integral in enhancing the customer experience by addressing inquiries, coordinating schedules, and maintaining accurate records. Your organizational skills and proactive communication will drive efficient project execution and customer satisfaction.


Key Responsibilities:

Customer Support:

  • Serve as the central point of contact for incoming customer calls and emails.
  • Address customer questions and concerns directly whenever possible, escalating to the appropriate team or individual when needed.
  • Log all customer interactions and generate weekly reports summarizing inquiries and resolutions.

Scheduling Support:

  • Collaborate with schedulers to proactively communicate with customers throughout the scheduling process.
  • Provide clear guidance to customers on pre-job requirements, including inspection deadlines, necessary preparations, and setting up new accounts.
  • Schedule customer appointments and issue reminders or confirmations to ensure timely execution.
  • Maintain a log of communications related to scheduling and report progress weekly.

Administrative and Operational Assistance:

  • Assist schedulers by creating work packets and processing bundled job cards.
  • Remove job holds upon verification of readiness.
  • Set up IVR (Interactive Voice Response) appointments.
  • Help close out work orders and coordinate temporary disconnections when required.
  • Investigate property damage claims and schedule work if company liability is determined.


Qualifications:

  • High school diploma or equivalent; an associate degree or relevant coursework is a plus.
  • 2+ years of experience in customer service, scheduling, or administrative support roles.
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Familiarity with scheduling software or database systems is a plus.
  • Ability to work collaboratively in a team environment and maintain a customer-focused approach.


About the Company:

Our client is a leading provider of essential services, dedicated to delivering exceptional customer experiences and reliable solutions. They pride themselves on fostering a collaborative and innovative workplace that values each team member’s contributions. This role offers the opportunity to make a tangible impact on customer satisfaction and operational efficiency.

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