Front Desk Receptionist

Job Description:

We are seeking a highly organized and fluent Spanish/English-speaking individual to join our team at our Spanish-speaking doctor's office. The ideal candidate will possess exceptional communication skills in both Spanish and English, thrive in a fast-paced environment, and have the ability to think quickly on their feet.

Responsibilities:

1. Greet patients and visitors in a friendly and professional manner, both in person and over the phone.

2. Schedule and manage appointments for patients, ensuring efficient use of doctors' time and proper allocation of resources.

3. Communicate effectively with patients in Spanish and English to gather necessary information and provide appointment details.

4. Verify patient information, including insurance details and contact information, and update records as needed.

5. Assist patients with filling out necessary forms and ensure all required paperwork is completed accurately.

6. Coordinate with medical staff to ensure smooth patient flow and timely appointment scheduling.

7. Respond to inquiries from patients, family members, and other visitors regarding appointment availability, office policies, and procedures.

8. Maintain cleanliness and organization of the front desk area and waiting room.

9. Handle incoming and outgoing correspondence, including mail, email, and faxes.

10. Collaborate with other team members to address any issues or concerns that arise during the course of the day.

Requirements:

1. Fluency in both Spanish and English, with excellent verbal and written communication skills in both languages.

2. Previous experience working in a medical office or similar environment preferred.

3. Strong organizational skills and the ability to multitask effectively in a fast-paced setting.

4. Proficiency with computer systems and familiarity with scheduling software.

5. Exceptional customer service skills and a friendly, approachable demeanor.

6. Ability to maintain confidentiality and handle sensitive information with discretion.

7. Flexibility to adapt to changing priorities and work schedules as needed.

8. High school diploma or equivalent required; additional education or training in healthcare administration is a plus.

Benefits:

1. Full-time position, Monday to Friday, 8:00 AM to 4:00 PM.

2. No work on weekends.

3. Comprehensive benefits package including dental, vision, and medical coverage.

4. Paid time off and vacation policy.