Information System Manager

2 months ago

Pittsburgh, United States PCNA Full time

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.


What we offer you

  • Full healthcare and benefits The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more
  • Flexible scheduling
  • 401k Matching
  • Generous Paid Time Off and Holidays
  • PCNA Cares Share Fund – donating to teammates in times of need


Why you will make it your career

  • We value our employee’s contributions in a collaborative and inclusive work environment
  • Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
  • As the industry leader for environmental responsibility, sustainability is the key to every decision we make
  • We invest heavily in modernization, operating more efficiently with cutting edge digital technology


Our Values

  • Delight Customers: Treat our customers the way you’d like to be treated.
  • Think Team: Work together to get the job done. Be inclusive and collaborative.
  • Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
  • Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
  • Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.


Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs


The Position


Job Summary:

Manage a team of local and remote direct reports by recruiting, training and coaching employees, communication job expectations and performance appraisals. Analyze all current PCNA servers and SAN systems and make recommendations for improvements. Manage day to day operations of all infrastructure related servers/systems/SAN needs as well as planning for future growth and development, hardware support, and backup and recovery.


Duties/Responsibilities (List in order of importance):

  • Manage a team of local and remote direct reports by recruiting, training and coaching employees, communication job expectations and performance appraisals.
  • Analyze all current PCNA servers and SAN systems and make recommendations for improvements.
  • Manage day to day operations of all infrastructure related servers/systems/SAN needs as well as planning for future growth and development, hardware support, and backup and recovery.
  • Lead the team towards a more secure, faster, and cleaner data structure for both on prem and cloud environments.
  • This candidate will perform Systems admin duties, expected work split to be 50 hands on and 50 management.
  • This position is responsible for the setup, configuration, and on-going operations of network servers and related applications.
  • Maintain and support daily server operations: logs, patching, configuration, and system security.
  • Maintains project plans, cost estimates, maintenance contracts and vendor relationships for system related activity.
  • Plans, designs and implements systems to meet current and future needs.
  • Develops, implements, and maintains backup, data recovery, and disaster recovery plans and procedures.
  • Ensures compliance with architecture, technology, audit and security standards.
  • Creates and maintains change management records, server documentation, designs and drawings.
  • Maintains records and provides reporting on repairs, down time, changes and updates.


Required Skills/Abilities:

  • Candidate will be expected to display a strong degree of initiative in coordinating resources to insure smooth internal support operations of the department.
  • Communicates highly technical information to both technical and non-technical personnel.
  • Designs, implements and maintains virtual server environments (VMWare and HyperV).
  • Analyzes situations and identifiable factors to determine appropriate action, remedies and outcomes
  • Implements and adheres to best practices such as ITIL or CobIT.
  • Maintains business critical systems and applications that operate 24/7/365 and on-call rotation schedule.
  • Travel to other PCNA locations as necessary.
  • Providing senior level analysis and support where applicable


Minimum Qualifications

  • Bachelor’s degree in MIS preferred
  • 5 to 10 years of IT/Systems Administrator or related experience


Managerial Responsibilities (Select one of the following):

  • This position will have 5-6 direct reports


Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer



Together we inspire pride


We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.



PCNA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

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