Technical Cutting Tool Support Specialist

2 weeks ago


Loveland, United States HEULE Precision Tools | North America Full time

Technical Cutting Tool Support Specialist


Join Heule (hoy-lee) Tool Corporation, a leader in innovative cutting solutions for the manufacturing industry, and contribute to our mission of delivering precision and efficiency. We are seeking a dedicated Technical Cutting Tool Support Specialist to provide expert technical assistance, shaping the future of machining processes.


Essential Duties and Responsibilities

  • Act as the main contact for technical support and inquiries related to our cutting tool products.
  • Provide both remote and on-site assistance to customers, troubleshoot issues, optimize tool performance, and offer tailored solutions.
  • Lead training sessions on the correct usage, maintenance, and care of our cutting tool products.
  • Work closely with the sales team to explore opportunities for product enhancements or customizations, driven by customer feedback.
  • Record and analyze customer interactions in our CRM system to inform trends and engineering feedback.
  • Keep abreast of industry trends, machining technologies, and competitive products to ensure our market edge.
  • Note: This job description is subject to updates in duties, responsibilities, and activities at any time with or without notice.


Qualifications / Requirements

  • Bachelor's degree in Mechanical Engineering, Manufacturing Engineering, or related field; relevant experience may also be considered.
  • Minimum of 2 years in technical support, preferably within the cutting tool industry.
  • Deep understanding of machining processes, tool applications, and CNC programming.
  • Excellent problem-solving abilities and expertise in troubleshooting complex technical issues.
  • Exceptional communication and interpersonal skills, capable of effectively conveying technical details to diverse audiences.
  • Detail-oriented and highly organized, able to manage multiple tasks and customer inquiries simultaneously.
  • Willingness to travel occasionally for on-site customer support.
  • Proficiency in Microsoft Office and CRM software; knowledge of specific systems is a plus.
  • Bilingualism in English and Spanish is beneficial


Salary/Benefits:

  • Comprehensive benefits package including medical, dental, and vision coverage.
  • 401(k) retirement savings plan with company match.
  • Paid time off and holidays.
  • Training and professional development opportunities to enhance your skills and knowledge.


Work Environment

This position is salary and requires an on-site 40-hour work week from Monday to Thursday, 8am-5pm and Friday 8am-4pm


Ready to take the next step in your career with a company that's at the forefront of the manufacturing industry? Apply now by sending your resume and a cover letter outlining your unique qualifications to hr@heuletool.com. We're excited to hear from you



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