Operations Associate

5 days ago

Holmdel, United States theLotter Full time

About Us:

The Lotter is an industry pioneer, allowing individuals the freedom to purchase official state lottery tickets online via our website and mobile app. We are dedicated to creating a fun and secure way for people to play the lottery conveniently from their homes or mobile devices. At The Lotter, we understand that building a world-class company starts with a world-class team. If you're looking to join a fast-growing tech company that values work-life balance, feedback, and growth, The Lotter is the place for you.

About the Role:

As an Operations Associate, you’ll play a vital role in representing our company, delivering top-notch customer support, and you’ll be at the heart of a fast-paced fulfillment center, driving the success of our newest digital lottery courier product. If you’re someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering outstanding service, we want you to join our team.

Responsibilities:

  • Manage every aspect of the customer lottery ticket order experience, ensuring accuracy and efficiency with each order and redemption
  • Maintain the smooth operation of printing and scanning equipment, ensuring everything runs flawlessly
  • Handle incoming and outgoing telephone calls, live chats, and email communications to assist customers with inquiries and requests.
  • Support various operational projects as they arise, contributing to the team’s overall success
  • Complete all related documentation and data entry to high standards and within the set time parameters.
  • Creatively explore options, possibilities, and choices for customers.
  • Ensure the provision of excellent customer service levels is maintained and exceeded.
  • Adhere to quality parameters, procedures, and policies established by the Company.
  • Develop and maintain a good knowledge of the Company’s products, services, and systems.
  • Comply with all company business processes, policies, and legislative requirements.
  • Handle all client and customer contacts following the Company’s defined standards while keeping customer and company details completely confidential from external and third parties.

Requirements:

  • 1-3 years of customer service experience.
  • Ability to work in a fast-paced environment.
  • Attention to detail.
  • Time management skills.
  • Working hours may vary.
  • Weekends are a must

Bonus Points:

  • Previous experience in the lottery industry.
  • Knowledge of additional languages (e.g., Spanish) will be considered an asset.

Our Benefits:

  • Retirement Plan
  • Paid time off
  • Competitive Salary
  • Medical, dental, and vision coverage
  • Monthly happy hour
  • Ability to commute: Holmdel, NJ 07733
  • Job Type: Full-time

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