Telecommunications Engineer

This position is for an RF Field Technician on the Wireless Connectivity Team and will be responsible for installation, support, and maintenance of end user land mobile radio equipment, radio infrastructure, cellular modem equipment, cellular booster infrastructure, satellite communications equipment, and other related technologies, in the Western Lower Peninsula of MI.

Responsibilities

• Performs installation, configuration, advanced diagnostics, analysis, repairs, or replacement of hardware for end user radios, base stations, cellular modems, bi-directional amplifiers, satellite comm. equipment, and related components. Ensures equipment is properly maintained and tested.
• Performs on-site RF and cellular coverage studies.
• Assists with and updates technical documentation including drawings, inventories, and instructional documents.
• Provides technical (1st/2nd Level) break-fix support to end users for tickets escalated from the Service Desk, Information Security, or other support groups. Provides timely responses to client and management requests. Gives status updates on such requests on a regular basis.
• Monitors the Client Support ticket queue to ensure that tickets are addressed in a timely manner.
• Other non-essential duties as assigned or may be necessary
• Requires use of personal vehicle with mileage reimbursement