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Field Service Technician
3 months ago
One of Kelly Engineering primary equipment manufacturing clients has a need for 2 Field Services Engineers currently in Chandler, Arizona. This will be supporting semiconductor equipment at different client sites across the West Coast.
Responsibilities include but are not limited to:
Supporting customers in the US and Globally. Equipment start- ups, installation, problem solving, retrofits, PMs, and on-site training on semiconductor processing equipment
Support our strategic suppliers and partners technically
Providing technical phone support
Customer correspondence and scheduling
Writing technical service SOPs
Conducting external and internal customer technical meetings
Our Field Service Engineer must have the ability to interact with customers and coworkers at a professional level and be able to work independently. Following company safety policies is a must. All Field Service Engineers may be called upon to perform emergency after-hours service, which includes evenings, weekends, holidays, and swing shift as needed. All candidates must meet the following qualifications/requirements:
2+ years Field Service/Customer Support Engineer experience within semiconductor field or other capital equipment arena
Good understanding of electro/mechanical aspects of semiconductor equipment
Demonstrated experience and understanding of typical semiconductor capital equipment areas such as electro/mechanical, robotic, plc control, RF, pneumatic, heater control, vacuum, electronics and electrical
Advanced customer service skills to create and maintain high level of customer satisfaction
Excellent communication and customer interface skills for both external and internal customers
Ability to develop action plans for problem resolution and present them to both internal and external customer
Ability to work independently or in a team to close out assigned tasks with little supervision
Demonstrated ability to complete assignments effectively, with attention to detail in a demanding environment
Demonstrated ability to write customer-presentable technical procedures and service reports
Experience working in semiconductor FABs
Computer proficiency including Microsoft Word, Excel, and PowerPoint
Willingness to travel to GLOBAL customers and partners locations (Estimated at 30-40% of the time).