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Field Service Technician

3 months ago

Chandler, United States Kelly Science, Engineering, Technology & Telecom Full time

One of Kelly Engineering primary equipment manufacturing clients has a need for 2 Field Services Engineers currently in Chandler, Arizona. This will be supporting semiconductor equipment at different client sites across the West Coast.


Responsibilities include but are not limited to:


Supporting customers in the US and Globally. Equipment start- ups, installation, problem solving, retrofits, PMs, and on-site training on semiconductor processing equipment

Support our strategic suppliers and partners technically

Providing technical phone support

Customer correspondence and scheduling

Writing technical service SOPs

Conducting external and internal customer technical meetings


Our Field Service Engineer must have the ability to interact with customers and coworkers at a professional level and be able to work independently. Following company safety policies is a must. All Field Service Engineers may be called upon to perform emergency after-hours service, which includes evenings, weekends, holidays, and swing shift as needed. All candidates must meet the following qualifications/requirements:


2+ years Field Service/Customer Support Engineer experience within semiconductor field or other capital equipment arena

Good understanding of electro/mechanical aspects of semiconductor equipment

Demonstrated experience and understanding of typical semiconductor capital equipment areas such as electro/mechanical, robotic, plc control, RF, pneumatic, heater control, vacuum, electronics and electrical

Advanced customer service skills to create and maintain high level of customer satisfaction

Excellent communication and customer interface skills for both external and internal customers

Ability to develop action plans for problem resolution and present them to both internal and external customer


Ability to work independently or in a team to close out assigned tasks with little supervision

Demonstrated ability to complete assignments effectively, with attention to detail in a demanding environment

Demonstrated ability to write customer-presentable technical procedures and service reports

Experience working in semiconductor FABs

Computer proficiency including Microsoft Word, Excel, and PowerPoint

Willingness to travel to GLOBAL customers and partners locations (Estimated at 30-40% of the time).