Contact Center Specialist

1 month ago


Woodbridge, United States Overture Partners Full time

Overture Partners' client immediately needs a Contact Center Specialist. To secure an interview for this role, candidates must meet the following criteria:


**No C2C/3rd parties


General Traits:

  • Positive attitude, adaptability, and strong learning skills.
  • Comfortable with ambiguity and shifting priorities in a startup environment.

Background:

  • Preferred: Financial services, life insurance, or annuities experience.
  • Nice-to-have: Agency or brokerage back-office experience; experience with Verisk FAST or similar systems.
  • Sales experience in related industries could be valuable.

Skills: Basic knowledge of annuities; customer-focused mindset; familiarity with CCaaS systems


Responsibilities

  • Serve as the first point of contact via phone, chat, and SMS.
  • Handle inbound calls primarily, with occasional outbound calls for follow-ups.
  • Teach and assist clients and agents in processing business and addressing inquiries.
  • Adapt to various tasks, including contact center activities and processing workflows.
  • Focus on delivering excellent client experiences while learning about annuity basics.


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