Contact Center Specialist
1 month ago
Overture Partners' client immediately needs a Contact Center Specialist. To secure an interview for this role, candidates must meet the following criteria:
**No C2C/3rd parties
General Traits:
- Positive attitude, adaptability, and strong learning skills.
- Comfortable with ambiguity and shifting priorities in a startup environment.
Background:
- Preferred: Financial services, life insurance, or annuities experience.
- Nice-to-have: Agency or brokerage back-office experience; experience with Verisk FAST or similar systems.
- Sales experience in related industries could be valuable.
Skills: Basic knowledge of annuities; customer-focused mindset; familiarity with CCaaS systems
Responsibilities
- Serve as the first point of contact via phone, chat, and SMS.
- Handle inbound calls primarily, with occasional outbound calls for follow-ups.
- Teach and assist clients and agents in processing business and addressing inquiries.
- Adapt to various tasks, including contact center activities and processing workflows.
- Focus on delivering excellent client experiences while learning about annuity basics.
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Contact Center Specialist
1 month ago
Woodbridge, United States Overture Partners Full timeOverture Partners' client immediately needs a Contact Center Specialist. To secure an interview for this role, candidates must meet the following criteria: **No C2C/3rd parties General Traits: Positive attitude, adaptability, and strong learning skills. Comfortable with ambiguity and shifting priorities in a startup environment. Background: Preferred:...
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