Field Application Engineer

3 weeks ago

Fremont, United States Aivres Full time

Aivres is a leading global data center and cloud computing solutions provider committed to delivering innovative technologies that propel the world’s leading industries to new frontiers. We deliver and deploy robust, performance-optimized, purpose-built platforms to major data centers around the globe.


We are looking for a Field Application Engineer to join our Fremont office, CA. This is a service-related position focused on customer technical support, installation service and break & fix service etc. to ensure service delivery can satisfy the customer expectations.


Primary Responsibilities

  • Self-motivated, with the ability to proactively take initiative and work independently or within a team environment
  • The ability to work with engineers across multiple disciplines, as well as customers of various positions including executive level interaction
  • Coordinate with Engineering team and QM team to identify issues, debug, and resolve all customer issues
  • Experience managing multiple customer-accounts with standard data center knowledge/experience is a plus
  • Provide technical support to customer and configure services
  • Assist customer to understand all products and perform demo for various field applications
  • Install and configure systems and perform troubleshoot on the process and resolve issues
  • Analyze applications and recommend expert advice for customer
  • Onsite support and ability to travel is required


Qualifications

  • Master’s degree with 3 years or bachelor’s degree with 5 years’ experience in IT/Telecom industry at least (multi-national company working experience is preferred)
  • 2+ years’ related experience with rich experience in server & internet industry
  • Good at Project management, proficient in Excel
  • Excellent verbal and written skills in English and Mandarin, able to communicate with teams from different region and culture
  • Innovative, customer oriented, team player and able to work under pressure

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