Warehouse Manager
3 weeks ago
Manages and coordinates all warehouse activities, operations, and staff to ensure conformance to established procedures; implements practices that improve the effectiveness and performance of the team.
Responsibilities
- Manages all warehouse activities in support of logistics operations including but not limited to receiving, storing, picking, repacking, and dispatching shipments.
- Ensures accurate and timely warehouse receipt preparation and task order completion.
- Checks outgoing documentation and verifies accuracy before releasing shipments.
- Anticipates, identifies and resolves customer and/or carrier issues before/or as they occur.
- Enforces established safety guidelines; and promotes a safe workplace.
- Resolves internal and operation problems in a diligent and business-efficient manner in order to prevent service deficiencies and/or customer dissatisfaction
- Reviews, analyses, modifies, and implements efficient and effective department processes, policies, procedures, and KPIs to improve work.
- Prepares and presents operational reports as required by management.
- Provides management with timely reviews of department operational status and progress.
- Trains, supervises, motivates, and develops team members; manages schedules and workflow.
- Provides day-to-day guidance and oversight of subordinate team members; actively works to promote and recognize performance.
- Keeps up to date on the overall activities of the team, identifying problem areas and taking corrective actions.
- Assists with special projects as required.
Supervisory Responsibilities:
- Provides relevant and timely information and fosters open communication
- Encourages teamwork and group achievement
- Supports responsible risk-taking, creative problem-solving, and innovative thinking
- Maintains confidentiality and fosters a respectful work environment
- Helps resolve workplace conflicts
- Develops strategic plans and establishes long- and short-term goals
- Organizes and assigns work to achieve objectives
- Involves staff actively and appropriately in planning, decision-making, and problem-solving
- Establishes and communicates realistic performance expectations
- Documents agreed upon goals, objectives, achievements, problems, and concerns
- Encourages staff to seek feedback from multiple sources
- Uses coaching and regular feedback effectively to improve performance
- Conducts effective and timely performance evaluations
- Identifies performance improvement needs and supports employee learning and development
- Recognizes employee's contributions and successful performance.
Qualifications:
- Four to six years’ experience in the warehouse.
- Forklift certification
- Commitment to excellence and high standards.
- Solid knowledge of warehouse operations and safety guidelines.
- Exceptional customer service during the work all the time.
- Strong organizational, problem-solving, and interpersonal skills; able to manage priorities and workflow.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Proven leadership skills
- Demonstrated ability to supervise and motivate subordinates.
Competencies Required:
- Highest levels of integrity and professional standards.
- Effectiveness in building trust, respect, and cooperation among the team.
- Excellent partnership and relationship skills to work across different levels and cultures in the organization.
- Analytical skills, agility, and effectiveness in problem-solving.
- Flexible and adaptable, able to work through ambiguity.
- Collaborative “team player” orientation with a strong cultural awareness
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