Hotline Support Technician

1 month ago

Richardson, United States Chint Power Systems Americas Full time

Job purpose

The Hotline Support Technician/ Engineer role is to delight customers through assisting with online support and telecommunication. This is a highly impactful role, requiring a generalist’s mindset and an eagerness to learn and develop a broad expertise of CPS’s products, across the electrical, and software domains. As technical support personnel, you would be responsible for assisting customer with CPS inverters issues at site through phone and remote monitoring portal. 


Duties and Responsibilities 

  • Support installers and field technicians across phone and email channels by answering common questions, troubleshooting technical issues, and resolving technical requests.
  • Provide feedback for the enhancement and development of existing products based on customer and installer input.
  • Monitor Solar sites for customer and provide regular update on the inverter error.
  • Provide response to all online open tickets on the monitoring portal.
  • Perform diagnostic activities on portal and clear the faults/ errors remotely for inverter at customer sites and assist service team.
  • Organize fleet or batch actions and coordinate service projects for customers (manage communications, organize action plans, coordinate within CPS, communicate proactively and in steady, structured way for customer resolutions – secure customer delight during such efforts)
  • Be professional in all aspects of work quality, communications, company and individual presentation
  • Provide remote technical assistance to our field techs and Engineer while they are on site.


Qualifications

  • At least High School diploma is required or 4 year degree bachelors in similar domain.
  • Proficiency with Microsoft Office, Adobe PDF, Document Management. SalesForce.com experience is preferred
  • Vocational, technology training coursework including hands-on training
  • 1 year of experience with solar and/or energy industry services, commissioning, and applications preferred, but on-the-job training is available in some cases
  • Knowledge of solar PV inverter and technology (residential, commercial, utility, power conversion)
  • Good verbal and written communication skills. Diplomatic and artful communicator when challenged by field or service issues
  • Good skills using email, text, phone, Excel, Word • Multiplexer, agile, speed and problem solving oriented, systematic, organized. 


Working Environment

  • Regularly spend long hours sitting and using office equipment and computers.
  • Regularly spend long hours answering phone calls and emails.
  • Regularly move from sitting to standing positions effortlessly.
  • Regularly spend long hours in intense concentration reviewing and entering information into a computer.
  • Regularly use hands and fingers to handle, control or feel objects.
  • Regularly see details of objects that are less than a few feet away.
  • Regularly speak clearly so listeners can understand.
  • Regularly understand the speech of another person.
  • Frequently work in on projects that require deadlines.
  • Frequently bend to file and maintain files.
  • Occasionally lift 5-10 pounds.
  • Require coverage off shift hours upon request/ as needed. 


Travel

  • Mostly lab and office-based work but some travel out-of-town to attend required training or work at branch locations or customer PV sites (estimate less than 15% travel). 

  • IT Support Technician

    6 days ago

    Richardson, United States Preferred Risk Insurance Services Full time

    We are seeking the ideal candidate to join our team in an IT Support Technician role. They will perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation. Providing IT-related information and guidance to all users throughout the Organization, the IT Support Technician will resolve...

  • IT Support Technician

    4 weeks ago

    Richardson, United States Preferred Risk Insurance Full time

    Job DescriptionJob DescriptionWe are seeking the ideal candidate to join our team in an IT Support Technician role. They will perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation. Providing IT-related information and guidance to all users throughout the Organization, the IT...

  • IT Support Technician

    6 days ago

    Richardson, United States Warrior Insurance Network Full time

    *This is an on-site position reporting to the Richardson, TX location Monday-Friday. We are seeking the ideal candidate to join our team in an IT Support Technician role. They will perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation. Providing IT-related information and...

  • IT Support Technician

    4 weeks ago

    Richardson, United States Warrior Insurance Network Full time

    Job DescriptionJob Description*This is an on-site position reporting to the Richardson, TX location Monday-Friday. We are seeking the ideal candidate to join our team in an IT Support Technician role. They will perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation. Providing...

  • Technical Support Technician I

    2 days ago

    Richardson, United States Apollo Professional Solutions Full time

    Technical Support Technician IRichardson, TXContract$26.00/hrThe Equipment Engineering Team at Optics Consolidated Manufacturing Center drives Raytheon Technologies competitiveness in optical components, assemblies, and systems now and in the future. We are responsible for performing all equipment innovation, selection, troubleshooting and maintenance to...

  • Helpdesk Support Technician

    6 days ago

    Richardson, United States Vox Technologies Full time

    Helpdesk Support Technician Overview The person in this role will perform all work related to IT helpdesk tickets. All tickets opened related to helpdesk activities will be closed by the person in this role. Duties include but are not limited to the following: PRIMARY RESPONSIBILITIES: Monitor helpdesk queue - either in Spiceworks or SCCM. Ensure helpdesk...

  • Electrical Test Technician

    2 weeks ago

    Richardson, United States CornerStone Staffing Full time

    CornerStone Staffing is currently recruiting for the following position: Job Title: Electrical Technician - 2nd Shift Location: Richardson, TX Pay: $20/hr - $25/hr Schedule: Mon - Fri 3 pm-11 pm Summary: Tests, trouble shoots and repairs PCB assembli Test Technician, Technician, Electrical Technician, 2nd Shift, Technical Support, Electrical, Healthcare,...

  • Manufacturing Technician

    7 days ago

    Richardson, United States IMS People Full time

    Job DescriptionJob DescriptionTitle :- Manufacturing Technician (Calibration Technician)Duration :- 06 Months (Contract to Hire)Location:- Richardson, TX- 75082We are responsible for performing all equipment innovation, selection, troubleshooting and maintenance to lead the organization in delivering a quality product on time, at or below cost, in a safe...

  • Calibration Technical Support

    2 weeks ago

    Richardson, United States Zobility Full time

    Job DescriptionJob DescriptionJob Description:The successful candidate will be directly involved in proactively addressing equipment needs of the factory by working with engineering and maintenance teams to successfully perform daily operations and maintenance activities.This includes maintenance of equipment, machinery, and other functions specific to...

  • Electrical Test Technician

    6 days ago

    Richardson, United States CornerStone Staffing Full time

    CornerStone Staffing is currently recruiting for the following position: Job Title: Electrical Technician - 1st Shift Location: Richardson, TX Pay: $20/hr - $25/hr Schedule: Mon - Fri 7am- 4pm Summary: Tests, trouble shoots and repairs PCB assemblies, subassemblies, or final assemblies. Must demonstrate the ability to troubleshoot down to the...

  • Automotive Technicians

    4 weeks ago

    Richardson, United States Toyota of Richardson Full time

    Job DescriptionJob DescriptionToyota of Richardson is seeking line technicians and team leads. The ideal candidate will have a strong positive attitude and be a team player with a strong focus on fixed right the first time. We are the largest Toyota dealer in DFW and we are growing fast due to strong car sales and we have the closest Toyota dealer to us...

  • Calibration Technical Support Associate

    1 week ago

    Richardson, United States Butler Technical Group Full time

    Calibration Technical Support Associate Location: Richardson, TX Job ID: #69214 Pay Range: $23-26 An opportunity currently exists within the Operations R&M (Repair& Maintenance) Team for a Calibration Technical Support Associate. The successful candidate will be directly involved in proactively addressing equipment needs of the factory by working with...

  • Maintenance Technician

    1 week ago

    Richardson, United States Hire Military Talent Full time

    Job DescriptionJob DescriptionMaintenance TechnicianGarland, TXWe are looking for motivated individuals who are detail-oriented and exhibit a strong desire to learn and grow. While managing a 24/7 production operation, the Maintenance Team strives to provide a work-life balance with overtime averaging 5 hours/week. Come and work with state-of-the-art...

  • Calibration Technical Support Associate

    4 days ago

    Richardson, United States Butler America Aerospace LLC Full time

    Calibration Technical Support AssociateLocation: Richardson, TXJob ID: #69214Pay Range: $23-26 An opportunity currently exists within the Operations R&M (Repair& Maintenance) Team for a Calibration Technical Support Associate. The successful candidate will be directly involved in proactively addressing equipment needs of the factory by working with...

  • Mechanical/Electrical Support Engineer

    1 day ago

    Richardson, United States Indotronix International Corporation Full time

    Job Title: Onsite Job - Technical Support Engr I Location :Richardson Texas Duration: 12 Months Contract Max Pay: $22/hr to $26.56/hr on W2 Job Description : The Equipment Engineering Team at Optics Consolidated Manufacturing Center drives competitiveness in optical components, assemblies, and systems now and in the future. We are responsible for...

  • Lead Commercial Refrigeration Technician

    23 hours ago

    Richardson, United States THE BLUE COLLAR RECRUITER Full time

    Job DescriptionJob DescriptionJob Title: Lead Commercial Refrigeration TechnicianLocation: Richardson, TexasPosition Overview: We are seeking a highly skilled and experienced Lead Commercial Refrigeration Technician to join our team. The ideal candidate will have extensive knowledge and expertise in commercial refrigeration systems, including installation,...

  • Electrical Test Technician

    6 days ago

    Richardson, United States CornerStone Staffing Full time

    Job DescriptionJob DescriptionCornerStone Staffing is currently recruiting for the following position: Job Title: Electrical Technician - 1st Shift Location: Richardson, TX Pay: $20/hr - $25/hr Schedule: Mon - Fri 7am- 4pm  Summary: Tests, trouble shoots and repairs PCB assemblies, subassemblies, or final assemblies. Must demonstrate the ability to...

  • Calibration Technical Support Associate

    1 week ago

    Richardson, United States Zobility Full time

    Job Description:The successful candidate will be directly involved in proactively addressing equipment needs of the factory by working with engineering and maintenance teams to successfully perform daily operations and maintenance activities.This includes maintenance of equipment, machinery, and other functions specific to Optics manufacturing.This...

  • Calibration Technical Support Associate

    1 week ago

    Richardson, United States Zobility Full time

    Job Description:The successful candidate will be directly involved in proactively addressing equipment needs of the factory by working with engineering and maintenance teams to successfully perform daily operations and maintenance activities.This includes maintenance of equipment, machinery, and other functions specific to Optics manufacturing.This...

  • Failure Analysis Test Technician

    3 weeks ago

    Richardson, United States Akka-Technologies Remote Work Freelance Full time $25 - $28

    We're excited to announce an opportunity to join the Test Technician and Failure Analysis teams of an industry-leading electromechanical manufacturing, engineering, and supply chain solutions provider in the Richardson, Texas market. This role offers more than just a job; it's a chance to step into a dynamic company and further develop your skills in a...