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Head of Quality Assurance

3 months ago

Dallas, United States Blue Chip Talent Full time

Summary:


The Head of Quality will lead the Quality team at FusionPKG (Full pack and turnkey division) to provide valued quality to the company’s cosmetic partners. Head of Quality will provide uncompromising attention to detail solving and managing quality issues for packaging and beauty lab production orders. Quality issues are the problems that have been attributed to a product order and have already been verified during the production order. Also, has not met the before agreed-upon quality requirements set by either the factory, FusionPKG, or the customer.


Position Relationships:

  • This position reports to the General Manager and has US Quality staff reporting to you.
  • This role works primarily and directly with the FusionPKG engineering, development, project managers, China and Mexico engineering, Mexico and China quality, sales, and account manager teams to identify the root cause of a production quality issue and help the factory, FusionPKG, and the customer bring to market high-quality products.


Essential Duties and Responsibilities:

  • Responsible for the swift improvement of quality issues on production orders for package and formula orders
  • Responsible for developing strategic planning, direction, and control of US quality activities
  • Develop and implement continual quality process improvements annually
  • Develop, coach, and mentor the team to excellence
  • Provides leadership for documented and repeatable processes in quality
  • Support FusionPKG Sales by meeting with our customer base to support quality issues
  • Ensure the optimal team resources to meet package and formula quality issue requirements
  • Resolves customer issues by communicating directly with customers
  • Leads or participates in other assigned projects


Job Requirements:

  • Bachelor’s or master’s degree in quality, packaging engineering, or other related fields from an accredited college or university
  • Minimum of 15 years in a technical packaging support position in cosmetics, beauty packaging, or a related CPG environment
  • At least 7 years in a leadership role
  • Intermediate experience with MS Office (Excel, Word, PowerPoint)
  • Ability to use or learn Salesforce.com software
  • Ability to travel domestically and internationally for quality issues


Competencies for Success:

  • Leadership: Provide focus and motivational support to achieve excellence in client satisfaction; Foster teamwork and cooperation for team unity; Manage individual and team performance
  • Verbal Communication: High degree of negotiation capabilities, persuasion, and diplomatic tact to work closely with internal project team members and external clients
  • Analytical Thinking: Approaches problems logically; Provides meaningful analyses through verbal and written presentations; Uses discretion and independent judgment to solve complex problems
  • Customer Focus: Discover and meet the underlying needs of clients; Act as a trusted advisor; Employ a consultative attitude to best achieve the department’s objectives