Residential/Commercial Service Manager

2 weeks ago


Lawrenceville, United States Total Water Treatment Systems Inc. Full time

Culligan/Total Water Treatment Systems, Inc. is looking to immediately hire a Culligan Service Manager to oversee the Residential/Commercial Service Tech Team for our Lawrenceville, GA location.


Total Water is an Employee Owned business providing excellent benefits including:

  • Employee Stock Ownership Plan
  • 401k
  • Health and dental insurance
  • Short and long term disability insurance
  • Life insurance
  • Paid holidays
  • Paid time off

QUALIFICATIONS:

  • 5-7 years experience or 10-15 years related or equivalent experience in plumbing, water treatment or utility service industry
  • Strong communication, problem solving and organizational skills required
  • Experience with computers including Windows based programs including excel, outlook, etc.
  • Journeymen or Masters Plumber Restricted Appliance License preferred
  • Valid drivers license

RESPONSIBILITIES:

Household Service

  • Assist in scheduling and provide direct supervision of Culligan service technicians.
  • Control and minimize labor and repair expenses.
  • Provide leadership to accomplish the company goals and objectives.
  • Develops and oversees training for Culligan service technicians.
  • Provides on the job training for service technicians.
  • Provides direction, training, and support to customer service team regarding scheduling.
  • Performs commercial and household service as scheduled.
  • Performs household or commercial installation or supervision and assistance with installation.
  • Works on Culligan service/installation applications 50% or more of the work week.
  • Included in the on-call/after hour’s rotation for Culligan customer service needs.

Management

  • Developing and monitoring budget for Culligan service/installation responsibilities.
  • Provide leadership and training to accomplish the company goals and objectives.
  • Work with and assist with the company safety committee.
  • Maintain good working relationships with Insurance provider and serve as the point person for customer claims related to the Culligan service department.
  • Assist with sales and promotion of products as needed.
  • Works with customers to solve problems.
  • Works with customers on purchases of parts.
  • Conduct quarterly goal setting meetings with technicians using the Core Performance System (CPS).
  • Manages Household Service Technicians in an efficient manner.
  • Manage the Culligan warehouse areas of the facility in a clean and orderly manner.
  • Order and maintain an appropriate amount of new equipment and parts inventory to meet the needs of the Culligan customer base.
  • Responds to customers and fellow team members in a timely manner.
  • Responsible for the vehicle fleet and maintenance for the Culligan service positions.
  • Other duties as assigned.

Total Water is a Equal Opportunity Employer: Minority, Female, Veteran, Disability



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