Cisco Telecommunications Engineer

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Tampa, United States Strategic Staffing Solutions Full time

Cisco Telecomunications Engineer

Duration- 18 months

Location- Tampa, FL

Onsite- 4- 5 days per week

Pay- $40-$50/Hr

REQUIREMENTS:


  • CISCO CUCM required.
  • Contact Center experience.
  • Call routing experience.

Responsibilities:

  • Defining Configuration Specifications and Business Analysis Requirements:
  • Collaborate with stakeholders to understand collaboration technology needs.
  • Define configuration specifications collaboration systems.
  • Gather business analysis requirements to align solutions with organizational goals.
  • System Management and Optimization:
  • Configuration, maintenance, and optimization of collaboration systems.
  • Plan and execute MAC requests related to collaboration systems.
  • Quality Assurance:
  • Perform quality assurance checks on collaboration systems and processes.
  • Ensure collaboration systems meet performance standards and user expectations.
  • Technical Troubleshooting:
  • Investigate, troubleshoot and remediate collaboration systems issues.
  • Provide recommendations to the team for improvements.
  • Contractor Management:
  • Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.
  • Ensure timely project execution and adherence to quality standards.
  • System Experience:
  • Cisco CUCM VoIP System
  • Cisco PCCE (Contact Center System)
  • Cisco Cube
  • Cisco Video Conference systems Managed via Control Hub
  • Microsoft Teams meetings

RESPONSIBILITIES:

  • Proven experience in managing Cisco collaboration and Contact Center technologies.
  • Strong troubleshooting skills and ability to handle complex issues.
  • Dial plan and call flow/routing management
  • Project management experience for successful system implementations.
  • Vendor management experience.
  • Excellent communication and collaboration skills.

Associate/Intermediate level:


  • Microsoft 365 Certified: Teams Administrator Associate
  • Microsoft Certified: Teams Support Engineer Specialty - Certifications | Microsoft Learn
  • SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com)
  • Certification | BICSI - Installer & Technician, DCDC
  • Professional/Expert/Advanced level:
  • Microsoft 365 Certified: Teams Voice Engineer Expert
  • SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)
  • Certification | BICSI – RTPM, RCDD
  • CCNP Collaboration - Training & Certifications - Cisco
  • CCIE Collaboration Certification and Training - Training & Certifications - Cisco


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