ServiceNow Platform Developer

4 days ago

Atlanta, United States Pyramid Consulting, Inc Full time

Immediate need for a talented ServiceNow Platform Developer. This is a 18+ Months Contract opportunity with long-term potential and is located in Atlanta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested.


Job ID:24-51284


Pay Range: $65 - $70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:


  • Ensures platform alignment with business and IT strategies
  • Provides consultative technical leadership to the platform team, management, and senior leadership
  • Creates and maintains a detailed view of the existing architecture
  • Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
  • Resolves technical escalations, including responding to defects, incidents, and service impacting issues
  • Participates in process development workshops and requirements gathering activities
  • Works closely with enterprise architecture team and platform product owner
  • Assists in migrating configuration across instances to ensure effective Release Management practices
  • Assists and/or directly contributes to the design, development, and maintenance of all ITSM features and functions, i.e., Incident, Change, Problem, Service Catalog and Service Portal, Service Mapping and CMDB Health and maturity
  • Demonstrates a strong background in designing platform governance, ensuring development team alignment, and ensuring that priority demands are effectively executed, alongside the development team, product owner, and SCRUM master
  • Apply extensive experience administrating the ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs
  • Plan, test, and execute the upgrading of the ServiceNow platform
  • Update and maintain a comprehensive testing protocols for ServiceNow instance upgrades with the purpose of certifying all integrations and business processes for use after the upgrade completes
  • Design, implement, test, document, and deploy existing technical processes, such as integrations, scheduled jobs, import sets and transform maps, UI design, and platform notifications
  • Enhance existing out of box and customized platform and portal features and capabilities, including scoped applications and external application integrations
  • Review technical requirements to ensure that they are provided in sufficient detail to be accurately estimated
  • Draft technical process documentation
  • Develop and maintain/enhance existing scripting in ServiceNow
  • Create, configure, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC
  • Design, develop, and maintain Service Catalog Items with varying levels of complexity, using Flow Designer
  • Create and maintain web service technologies for inbound and outbound transactions (RESTful, JSON, HTTP, SSL, XML, and GIT)
  • Excellent written, oral, instructional, and interpersonal skills with focused motivation and a positive attitude.
  • Display the ability to be a natural self-starter, high engagement, and a strong focus on customer service and on time service delivery
  • Service Portal Design and Catalog Taxonomy
  • ServiceNow Mobile Development
  • Ability to manage and lead the development work of vendors working in the ServiceNow platform
  • Readiness to mentor and share technical knowledge with service management team
  • Effectively manage multiple workstreams concurrently while maintaining a high level of attention to detail
  • Capable of adapting to change and able to work independently and as part of a team
  • Ability to apply strong problem analysis skills
  • Design and build connections/spokes/service graphs using Integration Hub (Automation Engine) in to build connectivity between ServiceNow and proprietary and non-proprietary applications.


Key Requirements and Technology Experience:


  • Skills-ServiceNow, ServiceNow Discovery, ServiceNow Service Mapping, CMDB, ITOM, AWS/Azure, API/APIs, ITSM, ITIL.
  • 4-yr College Degree, preferably in Information Technology
  • ServiceNow Tokyo or higher.
  • Agile (SCRUM) Development Methodology.
  • Jira and/or ServiceNow Agile.
  • SDLC Methodology.
  • ITIL Standards.
  • Experience with programming languages, i.e., Javascript, XML, HTML, CSS, Angular, REST.
  • Knowledge of ServiceNow platform capabilities and features.
  • (ServiceNow) Strategic Portfolio Management.
  • (ServiceNow) Performance Analytics.
  • (ServiceNow) HAMPro & SAM.
  • (ServiceNow) SecOps and IRM.
  • (ServiceNow) Cloud Provisioning and Governance.
  • Knowledge of industry-leading Event Management tools.
  • Interface with technical and non-technical support specialists regarding problem determination and resolution.
  • Leverage public speaking skills to deliver presentations and lead discussions and presentations.
  • Display high adaptability to continuous changes of objectives and priorities.
  • Effective time management that allows efficient scheduling for the entire development process to ensure on time deliveries, and hold development team members accountable to deliverables.
  • 5+ years of experience supporting and implementing ServiceNow in a large I.T. environment.
  • 3+ years of experience supporting, optimizing and maturing both service management, CMDB, and Asset Management practices.
  • CAMP, CSAM, CITAM, or CHAMP certification from IAITAM.
  • CMDB/Discovery/Service Mapping Fundamentals.
  • ServiceNow Certified Admin, Developer, or Implementation Specialist.
  • Certified ITIL Professional.


Our client is a leading Automotive Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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