Information Technology Engineer

5 days ago


Ann Arbor, United States Radiant Systems Inc Full time

Job Description:

  • The Job focus is on supporting internal company programs and operations. Performs the following functions:
  • Follow the defined standards in AV rooms designs, analyzes, evaluates, and tests.
  • A collaboration room, also known as a collaboration space or a collaborative workspace, is a designated physical or virtual space where individuals or teams come together to collaborate, brainstorm, and work on projects collectively.
  • Creating an effective collaboration room requires careful planning and consideration of various factors to ensure that it fosters creativity, productivity, and effective teamwork.

Key Responsibilities:

1. Design and Architecture: Assist in design and plan unified communications solutions based on organizational needs, ensuring scalability, security, and performance.

2. Implementation: Deploy and configure unified communications systems, including VoIP, video conferencing, instant messaging, and collaboration tools.

3. Maintenance: Monitor and maintain the health and performance of unified communications infrastructure, troubleshoot issues, and perform regular updates and patches.

4. Integration: Integrate unified communications systems with other IT components, such as network infrastructure, Active Directory, and cloud services.

5. Security: Implement security measures to protect communication channels, data, and endpoints, and ensure compliance with security standards and regulations.

6. User Support: Provide technical support to end-users, resolve communication-related issues, and offer training when necessary.

7. Documentation: Create and maintain documentation for unified communications systems, including configurations, procedures, and best practices.

8. Vendor Management: Collaborate with vendors and suppliers to procure hardware, software, and services, and manage vendor relationships.

9. Capacity Planning: Analyze usage patterns and plan for capacity upgrades to meet future communication needs.

10. Disaster Recovery / BCP: Develop and maintain disaster recovery plans and procedures to ensure business continuity in case of system failures.



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