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Guest Service Agent

2 months ago

Austin, United States Hilton Garden Inn Austin North Full time

Company Description


Hilton Garden Inn Austin North and Courtyard by Marriott is a hospitality company located in Austin, Texas, United States. Our hotel is conveniently situated at 12400 NORTH IH-35, providing exceptional services and amenities for our guests.


Role Description


This is a full-time on-site role for a Guest Service Agent and a Night Auditor at Hilton Garden Inn Austin North or Courtyard by Mariott. The Guest Service Agent will be responsible for providing excellent customer service, checking guests in and out, handling reservations, and addressing guest inquiries and concerns.


Qualifications


  • Customer Service, Communication, and Interpersonal skills
  • Attention to detail and Problem-solving abilities
  • Experience with hotel reservation systems
  • Ability to work in a fast-paced environment
  • Knowledge of local attractions and services
  • Flexibility with work schedule
  • Previous experience in hospitality industry is a plus
  • High school diploma or equivalent