Technical Support Specialist

2 weeks ago

Mountain View, United States xTool Full time

Company Overview

xTool is a leader in laser engraving and cutting technology, celebrated for its innovative products for small businesses and creative enthusiasts. With users in 62+ countries, we’ve enabled the creation of more than 30 million projects globally. Founded on a passion for innovation, xTool is driven by a mission to simplify the creative journey. xTool platform empowers everyone—from home crafters to small business owners—by combining cutting-edge technology with user-friendly design. At xTool, creativity knows no limits. With relentless innovation, we’re committed to bringing the joy of creation to more people. Create. Innovate. Inspire.


Position Summary

We are looking for a proactive Technical Support Specialist to join our team in the Mountain View office. This role is integral to our commitment to providing outstanding technical support and ensuring the satisfaction of our customers. You will be handling technical queries and providing solutions that are critical to customer success.


Job Responsibilities:

  • Provide technical troubleshooting support and remote maintenance assistance for customer inquiries through phone, video, online communication, and service tickets.
  • Diagnose and resolve hardware issues, offering effective remote support to customers or partners. Manage customer complaints and critical incidents effectively to ensure prompt resolution.
  • Proactively identify quality risks and service issues during customer interactions, driving feedback and follow-up to ensure resolution.
  • Collaborate with third-party vendors across various regions to ensure the delivery of exceptional warranty services through telephonic support and on-site assistance. Provide technical oversight, assess service quality, and generate reports on performance and effectiveness.
  • Provide technical support to the sales and marketing teams for local events and in-store programs by offering professional service expertise. Ensure seamless technical assistance and best-in-class support to cross-functional teams.
  • Document and compile solutions for common product and technical challenges.
  • Compile product insights, create training documentation, and periodically generate analytical reports to enhance product and service quality.
  • Collaborate with the team to share knowledge, resolve complex issues, and enhance overall service efficiency.
  • Perform additional service-related tasks as assigned by the supervisor.


Requirements:

  • A bachelor's degree or higher, preferably in mechanical engineering.
  • At least 1-3 years of experience in technical support, hardware repair, or similar roles, or a strong aptitude for rapid learning and problem-solving in technical environments.
  • Ability to diagnose and repair hardware issues effectively.
  • Experience in providing remote support and troubleshooting guidance to customers or partners.
  • Demonstrate strong systematic and logical thinking skills to analyze problems holistically, trace root causes, and implement effective solutions.
  • Proactively seeks solutions and excels at using communication and collaboration to drive issue resolution.
  • Strong service-oriented mindset with a keen awareness of risk management; able to identify service and quality risks effectively.
  • Highly disciplined with strong execution abilities, quick learning capabilities, and skills in summarizing and synthesizing information.
  • Ability to work cross-functionally with multiple teams and stakeholders in a fast-paced environment.


Why Join Us

  • A dynamic work environment with innovative teams passionate about innovation and education.
  • Your contributions at xTool will reach a global audience, impacting millions of projects. Joining xTool means being part of a community that is dedicated to empowering creativity and shaping the future of education and creation. Your work here will not just redefine creativity and education worldwide—it will also create a lasting impact on communities worldwide.
  • We are excited to review your application and welcome you to our innovative team at xTool, where you can be part of making a significant impact in the fields of education and technology. Leveraging your skills in a creative, dynamic environment.


Work Location: Mountain View, CA

On-Site Requirement: Full-time presence during business hours


Benefits:

  • 401K, Medical insurance

  • Technical Support Specialist

    7 days ago

    Mountain View, California, United States Databricks Full time

    Job OverviewWe are seeking a highly skilled IT Support Specialist to join our team at Databricks, a leading data and AI company. As a key member of our support team, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and collaborating with internal stakeholders to drive efficiency and innovation.

  • Technical Support Specialist – AR/VR Devices

    2 weeks ago

    Mountain View, United States Experis Full time

    Job Title: Technical Support Specialist – AR/VR DevicesLocation: Mountain View, CA (On-site Only)Pay Rate: 30/HrJob Description:We are seeking a Technical Support Specialist to join our Comms, Media & Technology team. The ideal candidate will have a strong technical aptitude and a passion for cutting-edge technology, particularly in augmented reality (AR)....

  • Technical Support Specialist

    6 days ago

    Mountain View, California, United States SysMind Tech Full time

    Key Responsibilities:• Daily walkthrough of the Center and report/fix the infrastructure issues• Manage the Infrastructure of the center• Install and troubleshoot Experience/Demo• First line support for AV devices and engage OEM when required• Give demo to customers of the experiences installed in the centerAbout the Role:• As a Support Engineer...

  • Experis | Technical Support Specialist – AR/VR Devices | mountain view, ca

    2 weeks ago

    mountain view, United States Experis Full time

    Job Title: Technical Support Specialist – AR/VR DevicesLocation: Mountain View, CA (On-site Only)Pay Rate: 30/HrJob Description:We are seeking a Technical Support Specialist to join our Comms, Media & Technology team. The ideal candidate will have a strong technical aptitude and a passion for cutting-edge technology, particularly in augmented reality (AR)....

  • xTool | Technical Support Specialist | mountain view, ca

    2 weeks ago

    mountain view, United States xTool Full time

    Company Overview xTool is a leader in laser engraving and cutting technology, celebrated for its innovative products for small businesses and creative enthusiasts. With users in 62+ countries, we’ve enabled the creation of more than 30 million projects globally. Founded on a passion for innovation, xTool is driven by a mission to simplify the creative...

  • xTool | Technical Support Specialist | mountain view, ca

    2 weeks ago

    mountain view, United States xTool Full time

    Company Overview xTool is a leader in laser engraving and cutting technology, celebrated for its innovative products for small businesses and creative enthusiasts. With users in 62+ countries, we’ve enabled the creation of more than 30 million projects globally. Founded on a passion for innovation, xTool is driven by a mission to simplify the creative...

  • Senior Infrastructure Technical Specialist

    6 days ago

    Mountain View, California, United States Intelliswift Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Infrastructure Technical Specialist to join our team at Intelliswift in Mountain View, CA.Key ResponsibilitiesDesign, implement, maintain, and optimize infrastructure systems across multiple platforms including data centers, server hardware, operating systems, virtualization technologies,...

  • Desktop Support Specialist

    4 days ago

    Mountain View, California, United States Securify Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Securify in Mountain View, CA. As a key member of our IT department, you will be responsible for providing top-notch technical support and assistance to our clients.About the RoleThe successful candidate will have excellent language, communication, and client-facing customer...

  • Technical Services Specialist

    6 days ago

    Mountain View, California, United States Dynatrace Full time

    **Job Description**At Dynatrace, we're on a mission to make software work perfectly. As a Technical Services Analyst, you'll be part of our team that combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data.This role is a hybrid position, working 2 days a...

  • Mobility Therapist Specialist

    6 days ago

    Mountain View, Missouri, United States Healthcare Support Full time

    We are seeking a highly skilled Mobility Therapist Specialist to join our team at Healthcare Support. This is a fantastic opportunity to work with a leading healthcare organization and contribute to the well-being of patients in Mountain View, Missouri.About the RoleThe successful candidate will have a strong background in physical therapy and be able to...

  • Deskside Support Specialist

    4 weeks ago

    Mountain View, United States Maxar Technologies Full time

    Please review the job details below.As a Deskside Support Specialist, your primary role will be to provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, remote desktop, and mobile devices. You will ensure that all phases of desktop support, including installations,...

  • Hyundai CRADLE Investment and Portfolio Development Specialist

    4 days ago

    Mountain View, California, United States Hyundai America Technical Center, Inc. (HATCI) Full time

    Job OverviewHyundai America Technical Center, Inc. (HATCI) is seeking a highly skilled Investment Specialist to join the Hyundai CRADLE Silicon Valley team in Mountain View, CA. This role will involve working closely with external partners and executives throughout Hyundai Motor Group (HMG) to establish and maintain relationships with senior stakeholders and...

  • Software Quality Assurance Specialist

    6 days ago

    Mountain View, California, United States Qualified Technical Services Full time

    Software Test Engineer Position at Qualified Technical ServicesWe are seeking a skilled Software Test Engineer to join our team at Qualified Technical Services. This role is part of a large-scale project, focused on designing and testing software for NASA's Lunar Rover mission.In this position, you will play a crucial role in defining unit tests and test...

  • Technical Analyst

    1 week ago

    Mountain View, United States Motion Recruitment Full time

    • Develop and maintain ETLs from multiple distinct data sources using SQL and a custom data pipeline• Build data load strategies based on functional requirements using technical best practices• Pursue data quality, conduct data validation, troubleshoot data issues, and see issues to resolution• Interview data consumers to understand requirements,...

  • Technical Services Analyst

    1 month ago

    Mountain View, United States Dynatrace Full time

    Company Description Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and...

  • Highly Skilled Full Stack Software Developer for NASA Projects

    6 days ago

    Mountain View, California, United States Qualified Technical Services Full time

    Job DescriptionWe are seeking a highly skilled Full Stack Software Developer to join our team at Qualified Technical Services (QTS). This is an exciting opportunity to work on diverse range of NASA web-enabled IT/data systems for supporting and streamlining technology transfer.About the RoleThe successful candidate will be immersed in the full NASA agile...

  • Traveling Healthcare Professional

    3 days ago

    Mountain View, Missouri, United States Healthcare Support Full time

    Healthcare Support is seeking a talented Physical Therapist to join their team in Mountain View, Missouri. As a trusted partner to top healthcare organizations, they offer a unique opportunity for professionals to advance their careers.The role involves working as a travel Physical Therapist, providing high-quality care to patients while exploring new...

  • Technical Operations Director

    6 days ago

    Mountain View, California, United States Pelican Staffing Full time

    Job SummaryWe are seeking an experienced AI Compute Strategist to join our team at Pelican Staffing. This is a full-time position based in San Francisco, Mountain View or Seattle.About the RoleThe ideal candidate will have a strong background in distributed AI, resource management, forecasting, capacity planning and strategic planning. They will be...

  • Executive Support Specialist

    4 days ago

    Mountain View, California, United States NextSense, Inc Full time

    As an Office Manager / Executive Admin, you will be the primary point of contact for internal and external stakeholders, ensuring seamless communication and logistics. You will also be responsible for organizing the office & lab equipment, keeping track of inventory of critical technical components, and ordering replacements as necessary.The successful...

  • Senior Technical Laboratory Specialist

    6 days ago

    Mounds View, Minnesota, United States Three Point Solutions Full time

    Job OverviewThis role requires a highly skilled technical laboratory specialist to perform a variety of tasks in a production, research and development, quality control/assurance, and/or compliance/environmental setting.Key ResponsibilitiesPrepare routine solutions and reagents, perform routine reactions, and make observations.Perform simple calculations,...