Incident Management Analyst

4 weeks ago


WinstonSalem, United States Sparks Group Full time

Position Summary:

The Incident Management Analyst is responsible for the overall coordination of the incident management process when there are major incidents. This role is also responsible for the coordination of the investigation into root cause, identifying workarounds and following up for permanent resolution for the financial company.


Essential Functions and Responsibilities:

  • Contributes to planning and managing support for incident management tools and processes
  • Coordinating interfaces between incident management and other service management processes
  • Serves as the backup to the Incident manager for the managing of major incidents
  • Participates in maintaining incident/problem management processes and procedures
  • Review incident data to analyze assigned problems
  • Analyzes incident and problem tickets for correct prioritization and classification
  • Investigates problems through to resolution or root cause
  • Coordinates actions of other as necessary to assist with the analysis and resolution actions for problems and known errors
  • Assists the Incident manager with preparing reports and metrics pertaining to incident/problem management


Qualifications Required:

  • 2+ Years’ experience designing and executing incident/problem management processes.
  • 2+ Years’ experience with an IT Service Management ticketing system.
  • 1+ Years’ Service Now Experience
  • 2+ Years of NOC Experience
  • Must be process driven, detail oriented and organized in both thought and practice
  • Excellent verbal and written communication skills
  • Excellent active listening skills
  • Strong analytical and problem solving skills


Qualifications desired:

  • Must have a professional demeanor and be able to effectively work with internal and external customers, vendors and staff
  • Ability to work under pressure and handle conflicting priorities
  • Excellent time managements skills
  • Experience with client's technologies
  • Evidence of strong documentation skills
  • Project management and MS Office experience a plus


  • Winston-Salem, United States Sparks Group Full time

    Job Summary/Company: Sparks Group in partnership with a financial services company is seeking an Incident Management Analyst. As the Incident Management Analyst, you will be responsible for overall coordination of the incident management process from coordinating the investigation to root cause and following up for resolution. If you're looking for a new...


  • Winston-Salem, United States Sparks Group Full time

    Job DescriptionJob DescriptionJob Summary/Company:Sparks Group in partnership with a financial services company is seeking an Incident Management Analyst. As the Incident Management Analyst, you will be responsible for overall coordination of the incident management process from coordinating the investigation to root cause and following up for resolution. If...


  • winston-salem, United States Sparks Group Full time

    Position Summary: The Incident Management Analyst is responsible for the overall coordination of the incident management process when there are major incidents. This role is also responsible for the coordination of the investigation into root cause, identifying workarounds and following up for permanent resolution for the financial company.Essential...


  • Winston-Salem, United States TEKsystems Full time

    Job DescriptionJob Description3268756** U.S. Citizen and GC Holder **Top Three Skills:1. 3+ years of experience in Incident Response and/or proven experiences with Security Frameworks like NIST, Cyber Kill Chain, MITRE ATT&CK™ framework type solutions.2. Proven knowledge of network security tools/solutions like SIEM, End-point agents, Web Security, email...


  • winston-salem, United States TechTriad Full time

    Position summary: The Incident Management Analyst is responsible for the overall coordination of the incident management process, in particular when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause, identifying workarounds and following up for permanent resolution.Qualifications required:2+...


  • Winston-Salem, United States TechTriad Full time

    Position summary: The Incident Management Analyst is responsible for the overall coordination of the incident management process, in particular when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause, identifying workarounds and following up for permanent resolution.Qualifications required:2+...


  • winston-salem, United States Sharp Decisions Full time

    INCIDENT MANAGEMENT ANALYSTWINSTON SALEM, NC HYBRID ON-SITEPERM – FTE1ST OR 2ND SHIFTPosition summary: The Incident Management Analyst is responsible for the overall coordination of the incident management process, in particular when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause,...


  • winston-salem, United States Sharp Decisions Full time

    INCIDENT MANAGEMENT ANALYSTWINSTON SALEM, NC HYBRID ON-SITEPERM – FTE1ST OR 2ND SHIFTPosition summary: The Incident Management Analyst is responsible for the overall coordination of the incident management process, in particular when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause,...

  • Incident Mgmt Analyst

    4 weeks ago


    Winston-Salem, United States Integrity Consulting LLC Full time

    The Incident Management Analyst is responsible for the overall coordination of the incident management process, when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause, identifying workarounds and following up for permanent resolution. Will be involved in the planning and managing support for...

  • Incident Mgmt Analyst

    4 weeks ago


    winston-salem, United States Integrity Consulting LLC Full time

    The Incident Management Analyst is responsible for the overall coordination of the incident management process, when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause, identifying workarounds and following up for permanent resolution. Will be involved in the planning and managing support for...

  • Incident Mgmt Analyst

    4 weeks ago


    winston-salem, United States Integrity Consulting LLC Full time

    The Incident Management Analyst is responsible for the overall coordination of the incident management process, when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause, identifying workarounds and following up for permanent resolution. Will be involved in the planning and managing support for...


  • Winston-Salem, United States Novant Health Full time

    Overview Digital Products and Services team members are responsible for securely managing information systems throughout their lifecycle, including knowing what information systems are within their scope of responsibility, understanding what sensitive data is stored, transmitted, or processed on those information systems, enforcing the security...

  • Incident Mgmt Analyst

    3 weeks ago


    Winston-Salem, NC, United States Integrity Consulting LLC Full time

    The Incident Management Analyst is responsible for the overall coordination of the incident management process, when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause, identifying workarounds and following up for permanent resolution. Will be involved in the planning and managing support for...


  • Winston-Salem, United States First Horizon National Corporation Full time

    Location: Onsite listed at the location in the posting. Summary The Credit Analyst position provides high level analytical support in underwriting/analyzing commercial credit facilities and assisting Portfolio Managers and Relationship Managers in ma Credit Analyst, Commercial, Analyst, Portfolio Manager, Relationship Manager, Risk Manager, Business Services

  • Business Analyst

    2 weeks ago


    Winston-Salem, United States Sparks Group Full time

    Job DescriptionJob DescriptionJob Summary/Company:Sparks Group in partnership with a financial services company is seeking a Business Analyst. As the Business Analyst you will be responsible for requirement gathering with both customers and internal teams to share requirements and guidance to the technical team. You will then monitor and validate progress to...


  • Winston-Salem, United States Staff Financial Group Full time

    Manufacturing Accounting AnalystSalary Range: Mid $90,000s Company Overview: We are a leading manufacturing company based in Alpharetta, GA, committed to innovation, quality, and operational excellence. As we continue to grow, we are seeking a skilled and detail-oriented Manufacturing Accounting Analyst to join our finance team. This role is pivotal in...

  • IT Support Analyst

    1 month ago


    Winston-Salem, United States MyCareer+ Full time

    REQUIREMENTS: Associates or Bachelors degree in Information Systems or 5 years of relevant experience. Must be a U.S. Citizen meet the U.S. Department of States definition of a U.S. Person and be able to obtain a Secret Level Security Clearance. Familiarity with DCSA ITAR CUI handling and CMMC certification is preferred. JOB DESCRIPTION: The IT Support...


  • Winston-Salem, United States First Horizon Bank Full time

    Job DescriptionLocation: Onsite listed at the location in the posting.SummaryThe Credit Analyst position provides high level analytical support in underwriting/analyzing commercial credit facilities and assisting Portfolio Managers and Relationship Managers in managing customer relationships. A Credit Analyst will be expected to provide credit analysis...


  • Winston-Salem, United States First Horizon Full time

    Location: Onsite listed at the location in the posting. Summary The Credit Analyst position provides high level analytical support in underwriting/analyzing commercial credit facilities and assisting Portfolio Managers and Relationship Managers in managing customer relationships. A Credit Analyst will be expected to provide credit analysis support for...


  • Winston-Salem, United States First Horizon Bank Full time

    Location: Onsite listed at the location in the posting. Summary The Credit Analyst position provides high level analytical support in underwriting/analyzing commercial credit facilities and assisting Portfolio Managers and Relationship Managers in managing customer relationships. A Credit Analyst will be expected to provide credit analysis support for...