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Professional Services Lead CUAS

2 months ago

McLean, United States Provision People Full time

Summary:

Our award-winning client is seeking a Professional Services Lead CUAS to join their team. The Professional Services Lead will play a critical role in ensuring customer satisfaction and success by providing exceptional technical support, project management, and training services for our CUAS products. This individual will serve as a trusted advisor to our customers, addressing their needs proactively and resolving issues efficiently.


Responsibilities:

  • Drive customer satisfaction by delivering high-quality technical support, training, and field operations.
  • Oversee project execution, contract deliveries, and operational performance.
  • Manage support and maintenance renewals, collaborating with customers and sales teams.
  • Provide technical expertise during the sales process and promote our CUAS product.
  • Participate in technical activities and processes with customers.
  • Serve as the customer's trusted advisor for all operational and technical aspects.
  • Respond promptly to customer issues and lead technical troubleshooting.
  • Deliver local customer training sessions and product demonstrations.


Required Qualifications:

  • Proven experience as a post-sales/professional services lead, with a background in project management and technical support for technology products and solutions.
  • Experience in technical customer support organizations and managing project delivery.
  • Positive, proactive attitude and ability to adapt to change.
  • Willingness to travel up to 50% within the United States.
  • Flexibility to respond to customer calls outside of regular working hours.
  • PMP certification or equivalent is preferred.
  • Expertise in multidisciplinary systems (software and hardware).
  • Familiarity with RF systems and networking & telecommunications.
  • Knowledge of protocols (HTTP/HTTPS, SSH, ICMP, TCP/UDP) is desired.