Customer Service Representative
4 weeks ago
Company Description
Iowa State Bank is a community bank located in north-central Iowa with offices in Algona, Corwith, Ruthven, and Wesley. In addition to traditional banking services, the bank offers full-service trust department including farm management services. Founded in 1928, the bank's mission is to help people succeed.
Role Description
This is a full-time on-site role for a Customer Service Representative at Iowa State Bank in Algona, IA. The primary duties of this position is to conduct various financial transactions under the guidelines of the Bank's policies including, but not limited to:
- Assist customer with service requests. Address customer questions quickly and efficiently.
- Receive and process all customer account transactions and loan payments.
- Identify customers' financial service needs and advise customers on promotional items and services that match their needs.
- Answer phones, route calls and inquiries to appropriate staff as needed.
Requirements
High school diploma or equivalent required. Previous banking and/or customer service experience is preferred.
Additional qualifications of the position include:
- Ability to maintain multiple tasks while maintaining composure.
- Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner.
- Advanced customer relationship skills.
- Strong math and analytical skills.
- Ability to collaborate with peers and management in a professional manner.
- Ability to demonstrate initiative, diligence and strong organizational skills.
- Strong written and verbal communication.
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Customer Service Representative
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Algona, United States Iowa State Bank Inc Full timeJob Type Full-time Description The primary duties of the Customer Service Representative position is to conduct various financial transactions under the guidelines of the Bank's policies including, but not limited to: Assist customers with service requests. Address customer questions quickly and efficiently. Receive and process all customer account...
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Algona, United States Iowa State Bank Inc Full timeCompany Description Iowa State Bank is a community bank located in north-central Iowa with offices in Algona, Corwith, Ruthven, and Wesley. In addition to traditional banking services, the bank offers full-service trust department including farm management services. Founded in 1928, the bank's mission is to help people succeed. Role Description This is a...
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