Personal Lines Account Manager

4 weeks ago

Fort Wayne, United States WalkerHughes Insurance Full time

WalkerHughes is in the insurance industry to put people first. That statement goes for both our customers and each member of the WalkerHughes team. WalkerHughes employees guide our customers through the world of insurance, advocate for them when they need us most, and pioneer unique solutions to meet their needs. We are passionate about utilizing technology as a tool to empower our team and support our customers.

 

Your Purpose:

As a Personal Lines Account Manager, you will be responsible for independently managing an established book of business and working to solidify and grow client relationships.

 

Your Key Responsibilities:

  • Assist assigned clients with questions and issues to resolve problems concerning their insurance policies, as well as servicing requests (i.e., Payments, endorsements, Evidence of Coverage, etc.).
  • Review and monitor complex documents such as renewals, claims, applications, statistical data in support of ongoing business
  • Prepare and process documents such as policies, renewals, claims, applications, changes, endorsements, binders, contracts, etc. to ensure accuracy, prevention of errors and omissions and coverage of risk organizations
  • Create and maintain computer files and suspense’s for follow up action
  • Contact insurance carriers to coordinate processing claims and gathering necessary documentation to work through difficult claim situations
  • Independently manage policy renewals and resolve customer issues
  • Work independently to complete new sales opportunities generated by existing book or other referral sources

 

Your Skills & Experience:

  • High school diploma or equivalent required
  • Property & Casualty Insurance License
  • Four years’ experience in insurance industry
  • Detail oriented with strong problem-solving skills
  • Disciplined, reliable with a passion for the insurance industry
  • Strong understanding of Personal Lines Insurance and industry standards
  • Exceptional verbal, written, and communication skills
  • Solid technical ability to identify, create and present data critical to risk management consultation
  • Strong aptitude for interpretation of coverage forms, contractual agreements, and financial statements
  • High level of customer focus
  • Highly motivated with a strong work ethic; able to work independently and with minimal supervision


Perks:

  • Comprehensive Benefits Package
  • Company Paid Life Insurance
  • 401K Plan with Company Match
  • Paid Time Off
  • 11 Company Paid Holidays

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