Information Technology Support Technician

3 weeks ago


Gainesville, United States Mastech Digital Full time

We are seeking a dedicated and skilled Service Desk Analyst - I Specialist to join our client's IT team. The ideal candidate will provide comprehensive IT support, including troubleshooting, onboarding, and imaging services. Additionally, this role will offer specialized support to C-Suite executives and handle phone support, configuration, and troubleshooting.


  • 2+ years of Helpdesk/ IT Support - provide Level I support for troubleshooting hardware, software, and network issues.
  • Proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1
  • This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required.
  • Ensure efficient communication and resolution of issues reported by users.
  • Certifications in IT support (e.g., ITIL, Microsoft, MAC, Citrix, UniPrint) are a plus.
  • Excellent communication skills, particularly in supporting executives.


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