Sr. Tech Services Specialist

1 month ago

Wayne, United States Compass Group USA Full time

Who We Are

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations.

Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.

In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).


Job Summary

The Senior Technical Services Specialist provides essential computing services and support to corporate and field associates, which also includes VIP and executive level associates at their respective location. The Technical Support Analyst is the public face of the IT department and represent the user perspective in all technical operations and project activities. This hybrid role is required to be in office 3 days per week with flexibility based on the business need.


Qualifications & Job Functions:

  • Expertise in Microsoft Windows, Office, Apple OS (Operating System), browsers like MS Edge, Chrome, Firefox, and Compass Group applications.
  • Skilled in networking, Active Directory, Exchange, O365 administration, Intune, and mobile device management.
  • Role as a subject matter expert and point of escalation for IT issues, with a focus on troubleshooting a range of devices and applications.
  • Provide general training on technology use for VIP associates.
  • Assist with associate relocations to new offices/cubicles as needed.
  • Provide support for office video conference, audio-visual, & network infrastructure as needed.
  • A collaborative approach to working with IT and business teams to enhance processes and applications, backed by active participation in testing, documentation, incident management, and project involvement.


Skills:

  • Interpersonal & Communication:
  • Possessing strong written and verbal communication abilities, adept in critical thinking, problem-solving, and delivering exceptional customer service.
  • Capable of adapting to fast-paced environments and effectively conveying technical concepts.
  • Committed to maintaining clear and consistent communication with associates, ensuring all documentation is kept current and accessible.


Leadership/Coaching:

  • Understand and communicate team goals, strategies, and priorities.
  • Foster a coaching culture and mentor associates in technical and troubleshooting skills.
  • Promote cross-team collaboration and recommend efficient solutions to meet business needs.
  • Build trust through open communication and reliable service delivery.


Planning and Organization:

  • Align work activities with team goals and manage tasks to meet timelines.
  • Identify business impacts related to system changes and collaborate with second level teams for resolutions.
  • Demonstrate attention to detail.


Information Processing & Decision Making:

  • Leverage existing systems to address business problems and automate manual processes.
  • Apply critical thinking to mitigate risks and ensure operational reliability.


Problem Solving:

  • Lead troubleshooting efforts and collaborate for problem resolution.
  • Analyze root causes to address infrastructure problems and improve processes.

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