Technology Operations Support Specialist

3 weeks ago

San Antonio, United States Dunhill Professional Search & Government Solutions Full time

Tech Ops Support Specialist

Hybrid – San Antonio, TX

**US Citizenship Required**



We are looking for a a Technology Operations Support Specialist to join a project working with the Department of Education based out of San Antonio, TX. This role will allow you to have a part in streamlining operation processes while working with AWS and Linux



Job Description

Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.

  • Help us streamline our operations processes.
  • Monitor system performance and troubleshoot issues to ensure high availability.
  • Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
  • Automate tasks using scripting languages (e.g., Bash, Python).
  • Document processes, procedures, and system configurations. Stay current with industry trends and emerging technologies to continuously improve practices.
  • To be current with industry trends and emerging technologies to continuously improve practices. Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
  • Performs root cause analysis, diagnostics, and monitoring on various production systems.
  • Identifies opportunities for process improvements and works with team members to implement efficiencies.
  • Effectively creates and maintains relevant systems documentation and user guides.
  • Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Evaluates new technologies and releases.
  • Creates and reviews technical systems recovery plans to reduce down time if a system outage were to occur.
  • Reviews the problem management register and identifies actions.



Minimum Qualifications

  • Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
  • 4-6 years of experience in information technology, systems administration or other IT related field.



Other Job Specific Skills

  • Strong understanding of Python frameworks and Ansible. Document processes, procedures, and system configurations.
  • Experience with the following tools:
  • AWS
  • Ansible
  • Linux
  • Python
  • Red Hat Openshift
  • Applies standard methodology, techniques, procedures and criteria.
  • Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.
  • Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
  • Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
  • Exceptional customer service skills.
  • Experience with the following will be a plus:
  • Splunk or similar tool
  • Dynatrace or similar tool
  • Atlassian Stack like Jira, confluence etc

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