International Logistics Coordinator

About Cyanco

Formed in 1990, Cyanco has grown from a regional chemical producer in Nevada to a global supplier – manufacturing and delivering sodium cyanide around the world. Cyanco is the newest member of the Orica Specialty Mining Chemicals team.

About the role

The International Logistics Coordinator serves as a key contact for customers and terminal relations. This position is also responsible for performing logistics and operations tasks to ensure the highest level of reliability and efficiency in our transportation and supply chain functions.

What you will be doing

Logistics

• Proactively manages all aspects of export and import international accounts not limited to order placement, inventory managements and coordinating logistical aspects related to exporting chemical products in Isotanks and sea containers.
• Execute accurate and timely product movements to inventory locations, customer sites and logistics assets in a way that drives real-time business decisions.
• Optimize inventory and equipment utilization and logistics network in a way that meets customer commitments and provides the greatest value to the business.
• Work with shipping lines/NVOCCs and service providers (trucking companies, containers loading facilities, etc.) to execute bookings, and ensure that transactions are executed on time and in most efficient way possible.
• Communicate processes and procedures (contractual and operational) to LSPs in a timely manner.
• Communicate shipping and receiving schedules and provide details regarding plant and storage locations.
• Executes required export and import documentation for multiple accounts in various stages of completion in a highly time sensitive environment.
• Timely management of multiple lines of communication with suppliers, shippers, customers and internal parties, maintaining details, and relaying pertinent information/issues/delays to appropriate parties.
• Obtains export certificates from various government agencies in compliance with each shipment.
• Provide customer support with documentation for import permit applications.
• Assures compliance with customs, export, applicable foreign trade/importation laws, as well as applicable federal transport regulations.
• Initiate timely invoicing and work closely with accounting department to ensure billing accuracy.
• Identifies risks and opportunities, when developing logistics plan and freight estimates for super loads, complex international shipments to ensure cost-effective, safe, and efficient transportation of company’s products.
• Processes freight claims and customer complaints.
• Audits export files for compliance and scan into database.
• Schedule and coordinate product shipments and equipment returns/imports including product and transportation availability, timely delivery to receiver locations, and inventory management.
• Maintain master data in the order management system accurately and in a timely manner.
• Communicate shipping and receiving schedules to plant and storage locations.

Customer Service/Commercial Support

• Maintain strong customer relationships to support the Commercial team; gather and provide customer intelligence related to forecasted demand and work to ensure safety, service and supply needs are met.
• Coordinate forecasts, routes, market/customer intelligence; manage Vendor Managed Inventory or consignments.
• Proactively manage forecasted demand and open customer orders, resolving issues and non-routine activities.
• Maintain customer orders and freight details in the ERP system in an accurate and timely manner.
• Resolve customer problems and service complaints as needed, providing effective communications (internally and externally) to ensure customer satisfaction with Cyanco’s products and services. Coordinate internal and external follow up actions as needed to minimize customer dissatisfaction during exception management periods.
• Establish and execute plans to accommodate customer shipments, including the use of inventory and transportation modes.
• Monitor customer volumes based on sales contracts, tank levels and product allocation allowances, taking transit times and shipment patterns into account.

General

• Participates as team member on ERP system improvements and special customer fulfillment projects.
• Identify, develop, and implement Business Process Improvement opportunities. Participate in the design and implementation of special customer programs, LSP programs, just-in-time delivery, inventory control/management programs and special reporting.
• Participates in design and implementation of customer, logistics, delivery, inventory programs and reports.

What you will bring

• Bachelor’s degree in Supply Chain, Logistics or related discipline preferred OR
• High school diploma and equivalent experience in a customer service or logistics function
• Minimum Experience
• 3 to 5 years’ experience in logistics with focus on port and rail import and exports and freight forwarding.
• Ability to critically think through multiple step process and follow up on several details.
• Ability to solve problems and create solutions.
• Ability to work under time pressures.
• Direct integrated order management/customer support experience
• Inventory management or Logistics coordination experience.
• Bilingual English/Spanish, a plus

Your Qualifications

• Strong analytical abilities and problem-solving skills.
• Knowledge of order entry systems, transportation systems and understanding of manufacturing capabilities.
• Able to provide tactical and strategic support to internal business partners.
• Able to manage problems involving several concrete variables in standardized situations and perform the necessary analysis and mathematical computations.
• Proficient with the Microsoft Suite (Word, Excel, Outlook, PowerPoint, etc.)
• Able to communicate effectively in verbal and written communications (with internal and external customers). Should be able to adapt communication style to suit different audiences and effectively present information in one-on-one and small group situations.
• Able to work flexibly and adaptably across business functions
• Able to work minimal supervision and take initiative to work cross functionally to create value or resolve issues.
• Identify and support change initiatives and demonstrated a strong focus on safety.
• Able to work within and support Cyanco’s Core Values.

Role Dimensions

• Office environment with prolonged computer usage required.
• Regularly required to sit, handle or feel; reach with hands and arms; and talk or hear.
• Required to regularly use technology tools including computers, cell phones, etc.
• Ability to sustain prolonged use of a computer.
• This position will require to work on-site at the Centennial office 3 days per week, minimum.
• 10-15% travelling.

What We Offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We Respect and Value All

We promote and foster a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone’s contributions. All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.

We are committed to building a diverse and inclusive culture where our people feel engaged, respected, and connected.