Product Owner

This positions Pays $65K- $95K

Position Can be remote or Hybrid depending on location
About the CompanyNavia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.

Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more.

Position SummaryAs a Senior Product Owner at Navia, you will bring an in depth understanding of complex stakeholder needs including compliance, Client service and TPA administration to influence the design and development of internal software applications and integrations to 3rd party software. You will participate in an Agile Scrum software development methodology to define and deliver solutions and ensure the product design fulfils business needs. You will also serve as a liaison between business stakeholders and the software team and will use your expertise to champion the following themes:
· Compliance: Offering a system design that reduces litigation risk for our client base.
· Client & member service needs: Client retention is the most cost-effective marketing campaign. Offering features that reduces our clients’ workload without adding it to ours will ensure efficiency and retention.
· TPA administration needs: Time is money so designing a system that brings processing efficiencies and reduces incoming member/client support needs is our goal.
· Prioritizing: Balancing design requests with system requirements and prioritizing them into stage 1, 2 and 3 appropriately.
· Creative problem solving: Ensure product requirements reflect innovative and creative solutions to problems. See each problem as an opportunity to find solutions not previously considered to ensure product design supports efficient and effective process flows.
Essential Functions
· Work in continuous delivery mode, analyzing and delivering features iteratively
· Work with key stakeholders on prioritization of the backlog of user stories
· Create, refine and maintain user stories and acceptance criteria
· Facilitate meetings with end users as needed to clarify requirements and validate designs
· Communicate requirements to the UI Design team for UI mockups
· Test and validate that functionality meets to requirements of user stories
· Work with key stakeholders to refine requirements and contain scope
· Document software functionality and processes for end user reference
· Become an expert of system functionality and a resource to internal users
· Perform light project management
· Think creatively about solutions to problems

Requirements
· Experience with process improvement and business process analysis
· Troubleshooting issues and identifying solutions otherwise overlooked
· Handling multiple and varied tasks at the same time
· Experience facilitating meetings and reaching consensus
· Ability to explain complex, technical concepts to non-technical users
· Ability to think strategically and maintain strong attention to detail
· Proven ability to work under pressure when critical issues arise
· Strong verbal and written communication skills
· College Bachelor degree
· 7+ years’ experience with TPA administration and product management.
· Experience with SQL (Structured Query Language)
· Advanced skills with MS Office (Word, Excel)

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