Technical Writer

Company Description

Gift of Life Marrow Registry is a leading national bone marrow and stem cell registry that facilitates blood stem cell and bone marrow transplants for children and adults fighting life-threatening diseases such as leukemia, lymphoma, sickle cell, and other genetic disorders. With its in-house apheresis center and cellular therapy laboratory, Gift of Life is committed to maintaining quality and consistency throughout the entire process. The organization is accredited by the World Marrow Donor Association, an affiliate donor registry of the National Marrow Donor Program, and a participant in the international Bone Marrow Donors Worldwide registry. The company is located in Boca Raton, FL.

Role Description

The Technical Writer’s role is to plan, develop, organize, write, and edit operational procedures and manuals. The Technical Writer will work as a key member of the Quality Assurance Department and collaborate with each Subject Matter Expert (SME).

Responsibilities

• Producing electronic documentation managed through Gift of Life proprietary software (for managing the marrow donor program and Quality System elements) in addition to hard copy manuals.
• Daily communication with SMEs and Teams
• Collaborate with SMEs to ensure there is an understanding of what operational procedures need to be written and in what context
• Maintain a comprehensive library of standard operating procedures and other documentation
• Analyze documents to maintain continuity of style and content
• Manage updates and revisions to technical literature
• Support and collaborate closely with all departments within the Gift of Life Marrow Registry to include Donor Services, Quality Assurance, Community Engagement, and Accounting to plan, develop, organize, write and edit controlled and non-controlled documents utilized 

·        Other duties as assigned 

Qualifications

• 5+ years’ experience in technical writing in the healthcare, medical device, and manufacturing sectors, with a proven track record of producing high-quality documentation.
• Proficient in creating documentation, and training materials that simplify complex information.
• Initiative: proactively identifies opportunities for process improvement and implements solutions.
• Strong interpersonal skills, adept at working with Subject Matter Experts (SMEs) to gather technical details and ensure accuracy.
• Demonstrated ability to forge and maintain professional relationships across various levels of an organization.
• Excellent written and verbal communication skills
• Excellent interpersonal and communication skills
• Extensive word processing and typing skills
• Proficiency in MS Office and Visio
• Strong attention to detail
• Able to creatively write in explanatory and procedure styles for multiple audiences
• Skilled at prioritization and multi-tasking
• Experience working in a team-oriented, collaborative environment
• Bachelor’s Degree in related field, preferred