Client Application Support Representative

1 month ago


St Louis, United States HireTalent - Diversity Staffing & Recruiting Firm Full time

Responsibilities

  • Provide Customer Support using phone and email
  • Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
  • Provide technical problem-solving for web browsers
  • Troubleshoot the source of issues affecting the customer’s ability to access the application and respond accordingly
  • Use customer relationship management tools to document the problems and resolution of each contact
  • Support annual user access recertification efforts for Treasury applications
  • Decipher diagnostic reports
  • Process daily application audit reports and analyze results
  • Analyze existing procedures to identify constraints, and can work with peers, management, and analysts to develop or change processes to minimize constraints

Qualifications

  • Bachelor’s Degree or commensurate experience
  • 2+ years’ experience providing customer service support; preferably in a call center
  • Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
  • Excellent customer service skills required to meet customer service quality measures
  • Use analytical skills for troubleshooting and trend analysis
  • Learn the basics of Treasury business lines and the applications that support those business lines, including functions, reports, and help text of the applications to provide premier customer support
  • Experience implementing and improving processes
  • Excellent verbal and written communication skills
  • Experience effectively training customers or coworkers is recommended
  • Bilingual in Spanish is preferred.


  • St Louis, United States Concero Full time

    The Application Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives. Job Functions/Responsibilities:Provide support to end-users for common office software...


  • St Louis, United States Concero Full time

    The Application Specialist manages IT projects as assigned by the IT Manager. This person will be the technical liaison between all business units and the IT department and will work to resolve and coordinate software installations, upgrades, and new software initiatives. Job Functions/Responsibilities:Provide support to end-users for common office software...


  • St Louis, United States PALM Health Full time

    Why PALM Health? PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members' overall well-being. This is where you come to discover everything you need to attain, regain, and sustain health. Client Service...


  • St Louis, United States PALM Health Full time

    Why PALM Health?PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members' overall well-being. This is where you come to discover everything you need to attain, regain, and sustain health.Client Service...


  • St Louis, United States One Hour Heating & Air Conditioning of Saint Louis, MO Full time

    Join Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals...


  • St. Louis, United States Concero Full time

    Job Description Overview:Do you love working with a collaborative team? Are you passionate about HR Operations and processes? Are you curious about HR data and reporting? If the answer is, Yes! , then we have an exciting opportunity for you. We are currently seeking a highly motivated HRIS Analyst to join our team. The primary focus of this position is to...


  • St. Louis, United States Enterprise Holdings, Inc. Full time

    Serve as a primary contact for clients and Group personnel; Prioritize, research and responds to questions, via email and phone, from Group personnel, vendors and clients; Collaborate with other departments to provide an excellent client experience. Client Support, Solutions, Coordinator, Client, Support, Solution, Technology, Automotive


  • St Louis, United States One Hour Heating and Air Conditioning Full time

    Join Our Team of HVAC Service Pros Today! Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals...


  • St Louis, Missouri, United States Fulcrum Digital Inc. Full time

    Job DescriptionApplication Support Engineer (L2 support)Location: St Louis, MODuration: Full TimeSalary Range: $75000 to $85000/YearThe RoleProvide L2 support to production system like application, database, middleware components, infrastructure and network componentsManage productions incidents end-to-end within defined SLAs with focus on resolutionInteract...


  • St Louis, United States Fulcrum Digital Inc Full time

    Company DescriptionJob DescriptionApplication Support Engineer (L2 support)Location: St Louis, MO Duration: Full Time Salary Range: $75000 to $85000/Year The Role Provide L2 support to production system like application, database, middleware components, infrastructure and network components Manage productions incidents end-to-end within defined SLAs with...


  • St Louis, United States Heartland Dental- St. Louis Support Office Full time

    Overview: Application Developer, Information Technology Department Are you a technology professional dreaming of a challenging career for a market leader in a rapidly growing industry? Heartland Dental is seeking an application developer to assist in enabling, automating, and improving business functions throughout the company. You will participate with a...


  • St Petersburg, United States NuVision Auto Glass Full time

    Client Representative - Start Entry Level and Grow With Us! •          Do you enjoy being out and about vs. in a cubicle? •          Do you have Great People Skills and want an EXCITING NEW CAREER? •          Are you tired of talking on the phone and never meeting your customers and clients? •          Are you...

  • Client Representative

    3 weeks ago


    st petersburg, United States NuVision Auto Glass - Florida Full time

    Client Representative - Start Entry Level and Grow With Us!•          Do you enjoy being out and about vs. in a cubicle?•          Do you have Great People Skills and want an EXCITING NEW CAREER?•          Are you tired of talking on the phone and never meeting your customers and clients?•          Are you looking...


  • St Paul, United States Mister Sparky of St. Paul, MN Full time

    Join Our Team of Professional Electricians Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! Opportunities for professional...


  • St Paul, United States Paradox Marketing Full time

    We are urgently hiring a Client Communications Representative to start with one of the most ICONIC Minneapolis business firms! We are a business development and account management firm located in the BEST city. Over the past decade, we have partnered up with brands that have become household names. As a result, we have directly participated in our clients'...

  • Client Service Rep

    22 hours ago


    St Louis, United States PALM Health Full time

    Why PALM Health? PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members overall well-being. This is where you come to discover everything you need to attain, regain, and sustain health. Client Service...


  • St Petersburg, United States Paychex, Inc. Full time

    Discover Your Passion and Develop Your Expertise. This is a solution-based service environment with an emphasis on partnership and accountability. Service Professionals at Paychex are passionate about customers needs and wants. We offer more than jo Client Service, Representative, Service, Retail, Client


  • St. Louis, United States Northwestern Medicine Full time

    Description This position is remote, however, candidates must live in the St. Louis area. The Sales Representative reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation...


  • St Louis, United States Acosta Group Full time

    **Client Account Coordinator** **General Information** **Company:** PRE-US **Location:** St Louis, Missouri, 63146 **Ref #:** M59024 **Function:** Corporate **Employment Duration:** Full-time **Benefits:** + Medical, dental and vision insurance + Company-paid life insurance, short-term and long-term disability + 401k program + Generous Paid Time Off (PTO)...


  • St Louis, United States Blend360 Full time

    Company Description BLEND360 is an acclaimed, forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for our Fortune 500 clients. Our trajectory is one of continuous expansion, emerging at the crossroads of cutting-edge analytics, data proficiency, technology, and digital marketing excellence. We are...