ServiceNow Event Management Lead

4 weeks ago


Houston, United States Mastech Digital Full time

ServiceNow Event Management Lead

A Day in the Life:

  • Assess the exiting installation of a ServiceNow Event Management process and technology implementation
  • Review existing Event Management alerts, correlation rules, and actions that result in incident tickets being created to advise on opportunities to suppress duplicate incidents and identify areas for orchestration to proactively resolve alerts without human intervention
  • Document Event Management assessment findings and improvement opportunities aligned to leading practices
  • Document improvement opportunities as technical ServiceNow Event Management stories
  • Lead and guide the technical implementation and successful operation of the ServiceNow Event Management enhancements as an outcome of the assessment
  • Coordinate ServiceNow developers based in India to configure ServiceNow aligned to agreed upon sprint goals and perform functional testing of stories to confirm the definition of done has been achieved

Technical Skills & Years of Experience Needed:

  • Minimum of 5 years of experience with ServiceNow Event Management
  • Solid working experience and knowledge of ITIL V3/V4 Framework, with a focus on Event Management and orchestration tools
  • Experience with Event Management is required
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) Event Management are required


In this role, the successful candidate must demonstrate advanced technical understanding, excellent problem-solving skills, strong communication, and leadership abilities. They should also be keenly detail-oriented and be able to thrive under pressure.


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