Sr. IT Services Operations Engineer

2 months ago

New York, United States Irvine Technology Corporation Full time

Position: IT Operations Engineer (O365 Administrator)

Location: New York, NY (3-4 days Onsite / 1-2 days Remote)

Work Model: Hybrid (3-4 days Onsite / 1-2 days Remote)

Duration: Permanent Full Time, Direct Hire

Salary Range: 90k to 110k + Excellent Benefits Program at this organization


Required Experience:

  1. Microsoft 365 Administrative Experience: A Must
  2. Microsoft Azure Experience: A Must
  3. Microsoft Intune Experience: A Must
  4. Microsoft Windows Autopilot Experience: A Must
  5. At least 5 years of experience in similar role: A Must
  6. ITIL Certification/Training: Not a must, but a nice to have


Responsibilities:

  • To assist with troubleshooting and resolve the more complex issues that have been escalated, whilst maintaining an accurate task record in ServiceNow.
  • To be the 1st point of contact for user queries, faults and requests ensuring that correct engagement routes are followed, and all incidents and requests are recorded in ServiceNow
  • Keep users updated as to the progress of their issues
  • Perform remote deskside support to users primarily based in Europe
  • Manage user expectations and ensure all tickets are dealt with according to defined SLA’s, ensuring expectations are met and where possible exceeded
  • Assist with problem management resolution, where needed, across all endpoints
  • Undertake user creation and termination tasks in Active Directory, Azure AD, and IdentityNow
  • Support Operating systems, M365 and software updates
  • Ensure that correct and safe procedures are used during the preparation and setting up of equipment.
  • Provide induction onboarding and familiarization sessions to new users
  • Track regular desktop restarts and ensure devices are regularly restarted to apply updates, creating reporting for management
  • Manage and Support desktop & laptop deployments and regular security updates via deployment tools and ensure prior testing is completed
  • Escalate deployment issues to the relevant practice team to allow enhancement/development of the gold build
  • Provide support of user mailboxes, OneDrive, Teams and SharePoint directories
  • Undertake desk, PC, monitor and meeting room moves & adjustments ensuring that all London desks remain fully equipped
  • Manage mobile phone deployment and management (MDM).
  • Assist in the procurement process and keep Asset records up to date for all workstation, printer and mobile devices
  • Provide support to tech projects where your skillset is required
  • Identify areas of potential service improvement to support the Continual Service Improvement strategy


What Gets You The Job:

  • Strong experience in Windows 10 and 11 environment support
  • Incident and request management experience
  • Complex issue resolution in an M365 environment
  • Understanding of Cloud technologies, platforms, SAAS, PAAS and IAAS
  • Previous Level 2 or infrastructure engineer experience
  • Knowledge of End-user device management practices
  • Microsoft Endpoint Manager, Intune, and Autopilot
  • End-user device hardware support (PC, Mac, mobile)
  • ITIL based incident, problem and change management


Please send your resume to Dave Lim, Senior Technical Recruiter for immediate consideration.


Irvine Technology Corporation (ITC) is a leading provider of technology and staffing solutions for IT, Security, Engineering, and Interactive Design disciplines servicing startups to enterprise clients, nationally. We pride ourselves in the ability to introduce you to our intimate network of business and technology leaders – bringing you opportunity coupled with personal growth, and professional development Join us. Let us catapult your career


Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

  • Sr. Network Engineer

    2 months ago

    New York, United States C4 Technical Services Full time

    Job DescriptionJob DescriptionSr Network EngineerLocation: This is a WFH position preferably located in the NE (NJ, NY, CT, Maryland, Philadelphia areas) plus Chicago, candidates must be willing to travel as needed (10% travel).Duration: 6 Months, C2HEssential Job Duties:As a Sr Network Engineer, you will interact with Lumen’s financial services...

  • Sr. Distinguished Engineer

    1 month ago

    New York, United States Capital One Full time

    Center 1 (19052), United States of America, McLean, VirginiaSr. Distinguished Engineer - Platform OperationsAt Capital One, we believe that AI and machine learning represent the biggest opportunity in financial services today, and is a chance to revolutionize the industry with more real-time personalized experiences than it was ever possible. Our mission is...

  • Sr. DevOps Engineer

    3 days ago

    New York, United States The Guardian Life Insurance Company of America Full time

    Employer: The Guardian Life Insurance Company of AmericaJob Title: Sr. DevOps EngineerJob Location: New York, NY. May telecommute.Job Type: Full TimeRate of Pay: $153,046 to $165,350/yearDuties: Responsible for design and engineering activities related to cloud initiatives and the DevOps suite of tools used to deploy applications to the cloud. Design, build,...

  • Sr Network Engineer

    1 month ago

    New York, United States Gotham Technology Group Full time

    Sr Network EngineerDirect client of ours, a financial institution, is seeking a Sr Network Engineer to join their team on a Contract to hire basis. Seeking a seasoned senior network engineer who can manage the network infrastructure for their data centers, campus and remote branch multinational (global) network.*This is a Network Engineer role with some...

  • Sr Mechanical HVAC Engineer

    2 months ago

    New York, United States Liberty Personnel Services, Inc Full time

    Job DescriptionJob DescriptionSr Mechanical HVAC EngineerRespected MEP firm with high end clientele seeks HVAC Engineer:12+ years of HVAC Design EngineerPE license with Mechanical Engineering degreeREVIT and AutoCAD skills desiredProject with large scale commercial projectsStable employment historyMentor Jr StaffClient interaction skillsUnderstanding of...

  • Sr. IAM Engineer

    5 months ago

    New York, United States Veracity Full time

    Job Title: Sr. IAM Engineer Job Location: Milwaukee, WI or New York, NY # Positions: 4 Employment Type: FTE Duration: Long term Key Technology: SailPoint, Java, security, documentation Job Responsibilities: •Lead the design, development, and deployment of SailPoint IdentityIQ solutions, including access provisioning, identity lifecycle management, and...

  • Sr Network Engineer

    1 month ago

    new york city, United States Gotham Technology Group Full time

    Sr Network EngineerDirect client of ours, a financial institution, is seeking a Sr Network Engineer to join their team on a Contract to hire basis. Seeking a seasoned senior network engineer who can manage the network infrastructure for their data centers, campus and remote branch multinational (global) network.*This is a Network Engineer role with some...

  • Sr. Director, Software Engineering

    1 month ago

    New York, United States Capital One Full time

    130 5th Ave (22130), United States of America, New York, New YorkSr. Director, Software EngineeringCapital One is seeking a Senior Director of Software Engineering to lead, manage, mentor, and build extremely talented software engineering teams to deliver game changing technologies. The Sr. Director must have the ability to attract and recruit the industry's...

  • Sr. IT Services Operations Engineer

    1 month ago

    new york city, United States Irvine Technology Corporation Full time

    Position: IT Operations Engineer (O365 Administrator)Location: New York, NY (3-4 days Onsite / 1-2 days Remote)Work Model: Hybrid (3-4 days Onsite / 1-2 days Remote)Duration: Permanent Full Time, Direct HireSalary Range: 90k to 110k + Excellent Benefits Program at this organizationRequired Experience:Microsoft 365 Administrative Experience: A MustMicrosoft...

  • Sr. IT Services Operations Engineer

    1 month ago

    new york city, United States Irvine Technology Corporation Full time

    Position: IT Operations Engineer (O365 Administrator)Location: New York, NY (3-4 days Onsite / 1-2 days Remote)Work Model: Hybrid (3-4 days Onsite / 1-2 days Remote)Duration: Permanent Full Time, Direct HireSalary Range: 90k to 110k + Excellent Benefits Program at this organizationRequired Experience:Microsoft 365 Administrative Experience: A MustMicrosoft...

  • Sr. Systems Engineer

    2 weeks ago

    New York, United States VTS3 Full time

    Are you a highly skilled Senior Systems Engineer Consultant looking for a dynamic opportunity in the heart of New York City ? We are seeking a motivated and experienced professional to join our team on a 12-plus-month contract , working on-site five days per week. This is a chance to apply your extensive IT expertise in a fast-paced environment where you'll...

  • Sr. Backend Engineer/ Node.js Engineer

    4 weeks ago

    New York, United States Lorven Technologies Full time

    Job Title: Sr. Backend Engineer/ Node.js Engineer Location: New York, NY (ONSITE) Duration: 12+months Job Description: Bachelor's degree or equivalent working experience with Minimum of 5+years of IT experience. Responsibilities: Design, develop, and maintain high-performance backend services and APIs. Collaborate with cross-functional teams to gather...

  • Sr Network Engineer

    3 weeks ago

    New York, NY, United States Gotham Technology Group Full time

    Sr Network EngineerDirect client of ours, a financial institution, is seeking a Sr Network Engineer to join their team on a Contract to hire basis. Seeking a seasoned senior network engineer who can manage the network infrastructure for their data centers, campus and remote branch multinational (global) network.*This is a Network Engineer role with some...

  • Sr GCP DevOps Engineer

    2 weeks ago

    New York, United States Lorven Technologies Full time

    Hi, Our client is looking Sr GCP DevOps Engineer for Long term project in NYC, NY below is the detailed requirements. Position: GCP DevOps Engineer Location: NYC, NY Duration: Contract Exp: 14+ years Certification required : Google Cloud Professional Architect (GCP PCA) or GCP ACE(Associate cloud engineer) and Certified Kubernetes Administrator (CKA)...

  • Sr. Software Engineer

    1 week ago

    New York, United States ASCENDING LLC Full time

    Title : Sr. Software Developer Location : Fully remote (must be in EST) Type : Long-term Contract/contract to hire Work Permits: Green Card Holder or Us Citizen ONLY We are seeking a Mid-Senior Full-Stack Engineer to support the Centers for Medicare and Medicaid Services (CMS) by modernizing a suite of applications for an electronic portal system....

  • Sr. IT Services Operations Engineer

    3 weeks ago

    New York, NY, United States Irvine Technology Corporation Full time

    Position: IT Operations Engineer (O365 Administrator)Location: New York, NY (3-4 days Onsite / 1-2 days Remote)Work Model: Hybrid (3-4 days Onsite / 1-2 days Remote)Duration: Permanent Full Time, Direct HireSalary Range: 90k to 110k + Excellent Benefits Program at this organizationRequired Experience:Microsoft 365 Administrative Experience: A MustMicrosoft...

  • Sr. Java FullStack Developer

    2 weeks ago

    New York, United States Smart IT Frame LLC Full time

    Job Title: Sr. Full Stack Developer (Java + Angular and React JS)Location: New York City, NY (Hybrid)Work Type: Full TimeJob Description:- We are seeking a highly experienced Full Stack Developer to join our team for the development of Customer Lead Genius, an enterprise application aimed at improving client engagement and lead management. The ideal...

  • Sr. System Engineer

    1 month ago

    New York, United States Lorven Technologies Full time

    Job Title: Sr. System Engineer (Linux) Location: New York City, NY (Hybrid) Duration: 12+months Job Description: Bachelor's degree or equivalent working experience with Minimum of 7+years of IT experience. Responsibilities: evaluate, plan and integrate technical infrastructure solutions guarantee a secure infrastructure environment as well as production...

  • Sr Playback Solutions Engineer

    1 month ago

    New York, United States Tentek, Inc. Full time

    Sr Playback Solutions EngineerClient location: New York, NYWork location: Onsite in either New York, NY, Burbank, CA, Seattle, WA or Bristol, CT.Duration of Assignment: 13+ MonthsW2 Only PositionJOB DESCRIPTION:The Early Playback Enablement team mission is to enable media player engineers and QA partners to validate video and audio playback across our player...

  • Sr. Data Engineer

    2 months ago

    New York, United States Professional Search Group (PSG) Full time

    Job DescriptionJob DescriptionProfessional Search Group (PSG) has teamed up with a world class media and entertainment company to find an experienced Sr. Data Engineer to join the team in New York, where technology meets storytelling. This is a well-established, US based business that has a long-standing partnership with Professional Search Group. We are...