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Business Analyst

3 months ago

Stamford, United States Insight Global Full time

Location: 5 days onsite in Stamford, CT

Duration: 7 month contract

Interview Process: 1 round onsite


Must-haves

  • 2-5 years experience as a business analyst
  • Strong experience translating technical business needs to stakeholders
  • Strong analytical skills
  • Experience creating BRDs (business requirement documents)
  • Experience with JIRA and MS tools
  • Solution oriented, great communication/presentations skill necessary
  • Bachelor’s Degree


Plusses

  • Telecom Industry Experience


Day-to-Day

A Fortune 100 client is looking for a Business Analyst to sit in Stamford, CT. This person will be joining the Digital Service and Customer Experience team. They will be responsible for gathering the requirements from stakeholders, and creating business requirements documents. An example of a project they might work on is if there is a billing increase to a customer, the data team will report on it and the customer experience team will then need to use that data to effectively take steps to the different customer support channels like chat, email, call, etc. to change to enhance customer experience. This business analyst will need to be able to understand what the data means from the data team and translate to technical business requirements to the customer experience team. This person will spend 30% in stakeholder meetings, 40% creating the BRDs, and 30% following up with stakeholders.