Information Technology Service Management Manager

3 days ago


Atlanta, United States KTek Resourcing Full time

Title: Infra Transition Lead OR Project Coordinator Location: Atlanta, GA, USANote - A candidate with project coordination experience, ITIL knowledge, work experience in ServiceNow, and a clear understanding of L1 and L2 IT support, along with basic Excel and PowerPoint skills, will be the best fit. Kindly request the candidate to be ready to give a demo of their Excel and PowerPoint skills during the call; demonstrating Excel PivotTables, VLOOKUP, and basic charts will be sufficient.Certifications: ITIL certification is mandatory, PMP or equivalent certification is preferred Roles & ResponsibilitiesITIL & ITSM Expertise:Strong experience with the ITIL framework, processes, and techniques, including Incident, Change, Problem Management, Continual Service Improvement, and Service Operations. Proficient in leveraging the full suite of ITSM modules/tools and using data-driven insights to monitor performance and outcomes. Familiarity with Agile/Scrum methodologies is a plus



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