Payroll Specialist

2 weeks ago

Appleton, United States PRN Healthcare Full time

The Payroll Specialist supports the Pay/Bill Team Lead and is responsible for successfully preparing and processing a daily/weekly cycle of payroll and billing for approximately 150+ healthcare professionals (HCPs) on their own. This position works within the Finance Pay & Bill Team and handles all production and customer service tasks for the HCPs and provides support to the healthcare facility, as well as the Operations and Accounts Receivable departments.


Applicant must be willing to work in person at our Appleton, WI office


Duties and Responsibilities

The primary function is to take ownership of the error-free completion of the entire weekly payroll and billing cycle to include:

  • Knowledge and understanding of time card system used by clients.
  • Accurately key timesheets and other payroll-related data (W-4, banking, etc.) within the specified deadlines.
  • Initiate and process paychecks by our specified payroll deadline.
  • Invoicing all customers, based on customers’ billing cycle, for all hours worked and all other revenue, including bonuses and fees; Responsible for distribution of all invoices in accordance with customer requests.
  • Develop working knowledge of payroll using 3rd party VMS (vendor management system) sites (i.e. Shiftwise, B4Health, etc).
  • Process all payroll and billing adjustments within specified deadlines.


Provide excellent customer service when communicating with healthcare professionals, healthcare clients, and internal PRN Healthcare staff.


Handle all incoming calls/inquiries related to payroll and billing from HCPs, clients, and recruiters

Timely research and resolution of all assigned billing inquiries utilizing the highest level of customer service.


Research all HCP issues related to taxation, W-2s, earnings, deductions, reimbursements and bonuses.


Process all necessary entries to correct issues and ensure accuracy of the payroll records.

Support the Pay & Bill Team Lead in collecting missing timesheets each week for payroll.

All other duties as assigned with or without accommodation.


Qualifications

· Requires a high school diploma or equivalent to 3+ years of payroll and/or billing experience preferably in the staffing or medical field.

· Must have proficient knowledge of Microsoft Office suite, including Word, Excel and Outlook, knowledge of Sage/MAS90 is a plus.

· Have great attention to detail, be task-oriented along with be a skilled multi-tasker.

· Deadline-driven with strong organizational skills.

· Ability to know when to communicate and escalate issues to management

· Excellent verbal and written communication and customer service skills to handle a variety of situations from internal employee and outside clients and vendors.

· Handle several conflicting priorities, must be flexible, be willing to assist and fill in as needed

· Ability to interact successfully with others in the workplace.

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