Help Desk Technician
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Job Title: Help Desk Technician
Duration: 6 month contract-to-hire
Location: Remote (applicants are required to be local to Merchantville, NJ)
Job Description: A large home healthcare company is looking to hire a helpdesk technician to join their application support team. This person will be responsible for answering incoming troubleshooting requests via phone calls, JIRA ticketing system and email. This person will resolve 12-15 tickets a day- issues will range from password rests, resolving MS office issues such as Outlook not responding, as well as supporting/troubleshooting internal EMR applications. In addition they will provide white glove service following up with users to ensure their issues are resolved or to provide status updates on when their issues will be fixed.
Required Skills and Experience:
- 1-2 years of IT experience
- Completed Bachelor's degree
- Customer service skills
Nice to Have Skills and Experience:
- Experience supporting and troubleshooting MSOffice
- Experience using Okta single sign on
- Experience using JIRA ticketing system
Compensation:
$18/hr to $23/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
