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Technical Business/Configuration Analyst
3 months ago
Technical Business/Configuration Analyst
Large Telecommunications Client
Location: Charlotte, NC - 4x/week onsite, 1 Remote
Duration: 6+ month - strong potential to extend and/or convert FTE
Requirements
- 5+ years of Business Analysis or Technical Analysis Experience
- Large Enterprise Experience
- Configuration Experience
- JSON knowledge
- SQL knowledge
- Requirements documentation
Description: This need is within our client's team that owns the application called Unified Case Management (UCM). This is the front facing application for our client's call center agents to utilize to route issues that cannot be solved on the phone to a back office team that will work on the technical case. There can be >350k tickets per month, and this project consists of updating tickets to capture needed info as well as routing tickets to the correct places. This is a role that involves gathering requirements, but also configuration and testing. 20% analysis, 70% configuration of the tool, 10% requirement documentation.